Buyer wants to return and no option to decline?

[sunrise16]

Hi, I’m not an experienced EBay seller but recently had a bit of a clear out and sold a few things. One of them was a water flosser - I’d bought on Amazon Black Friday and never taken out of the box. I sold online as new, never opened. The buyer is now saying they didn’t like it and it made their gums hurt and they want to return for a refund.
firstly surely they’re not returning in the same condition as it’s been opened and used? Secondly there’s no option to decline the return with eBay and I can’t work out how to contact them even - and I’m abroad so don’t know how I’ll receive the parcel?! Any advice gratefully received….!

Cheeky sod. Just tell them no, you’re not accountable for their gums!

I expect eBay will give them short shrift.

Did you state that returns are not accepted?

Decline the return – You can decline the return request if you've stated in your listing that you don't accept returns. Send the buyer a message – If you have any questions regarding the buyer's request, you can contact them directly.
www.ebay.co.uk/help/selling/managing-returns-refunds/handle-return-request-seller?id=4115

You should find an option to contact customer services on their website. I once had a pita customer who didn't like what she bought. I spoke to ebay and they sorted it.

Ah thanks all! I don’t think I specified no returns - I didn’t know I needed to! But surely it’s common sense that they can’t send it back and expect a full return….! Thanks for confirming!

If the buyer has opened the case on the basis that something is wrong with the item then it won’t give you the option to refuse the return.
If they have selected a non fault return then you will have the option to refuse, as long as you are a private seller.

if it’s the former then I’d call eBay and speak to a human and see if they can help. I wouldn’t hold your breath though, eBay are always very much on the side of the buyer, unfortunately.

I expect eBay will give them short shrift

I admire your optimism.

If the buyer has opened a return request and chosen the reason 'didn't like it' then the customer has to purchase the label and send the item back. Unfortunately, you cannot decline it due to it being sold recently. However, you have options on the return request once it's delivered back to you. You can upload pictures of the return and deduct a percentage if the item is used or not in proper condition. The burden of proof lies with you, so make sure you take photos and upload them prior to issuing a partial refund.

If the buyer has opened a return request and chosen the reason 'didn't like it' then the customer has to
purchase the label and send the item back. Unfortunately, you cannot
decline it due to it being sold recently.

incorrect.

private sellers can refuse a non fault return.

However, if it’s a SNAD (sold not as described) return then you don’t have that option.

pages.ebay.co.uk/customersupportguide/#:~:text=Need%20to%20speak%20to%20someone,number%20and%20a%20PIN%20number.

Give them a call OP. You can't take a used oral hygiene product back OP; that's gross.

Strange as now a days all returns are accepted automatically by ebay.Only damaged one's are not where we can offer them partial discount issue label etc.