I have had enough of Ebaying! I had no idea it would be this much of a hassle.
I sold a Brompton folding bike for £880 which the buyer collected from my parents’ house when I was not there yesterday evening. My mum met her and I joined by phone. The bike was serviced in December and I’ve ridden it a couple of times since then, then I cleaned it to sell and it was in great condition. The buyer looked at the bike at my parents’ house but she did not even unfold it and she did not ride it because it was dark and raining, so she just put it in her car. She got home and now claims it is damaged. She says the bolt that closes the hinge is bent and that the handlebars wobble and that she wants a partial refund. I am sure it did not have any damage when I left and my mum assured me that it’s been untouched in the spare room since then (only my parents are at home) so I think the most likely cause of the damage is when it was in her car. From the pictures she has sent it doesn’t actually look damaged but she is certain the bolt is bent and it wobbles. Should I still give the partial refund? I can’t prove it was fine when she collected it because I wasn’t there and it was serviced 6 weeks ago and I’ve ridden it and cleaned it since, so I guess that’s not proof anymore either.
The listing description was very clearly just for the bike and the pump. But one of the photos also showed my bag on the bag-mounting-block to show that the bag-mounting-block is in good condition. The buyer asked for the bag and I explained (on phone loudspeaker) that the bag was not included as it said in the description. She checked the listing and agreed but my mum said she seemed angry. I actually sold the bag as a different listing and it was £75 so if she genuinely thought she was getting the bag too as a package deal then I understand why she would be annoyed, but the description was very clear and £880 is a pretty good deal for the bike anyway because they’re usually £950-£1050 on EBay. I am wondering if she might be trying to get some money back due to “damage” because she thought she would get the bag that she will now have to buy. I haven’t replied to her message yet because I’m not sure what to say.