Asking for postage back

[TigerLilysbadday]

I sold 3 items to the same person which means the postage was £8.05 instead of £13.98 as it would have been as separate sales. The buyer has messaged me asking me to transfer £5.93 to their PayPal. I think it’s cheeky to ask, especially as she didn’t factor in anything to cover the cost of the box, padding materials and tape. I had already packaged them as separate items to get the exact weight so I had to repackage and I damaged one of the original packages so I can’t reuse it. I shipped them as one item at her request. Do you think it’s just cheeky or is there a scam going on here and she will do something weird if I PayPal her the difference?

@Lovesnowforever
She bought 3 books as 3 different transactions with the bids ending on 3 different days spread over a 9 day period. When I listed the first book I hadn’t even started packing the room the others were in, but by the time the 1st sale had ended I had found and listed the other books so she messaged to make an offer on them. I rejected the offer so she asked me to hold on to the first until the auctions of the others had finished 9 days later and then send them together if she won them too. She went on to bid on 3 other books and win 2 of them. I sent them together because she said it would be very difficult for her to get to the post office to sign for the parcels 3 times. I’ve already send them so there is no way to go back and change that to get more evidence of postings. She then messaged asking for the difference between the cost of the postage and the amount the postage would have cost if I had sent each one the day she won it.

I sold two things to the same buyer and combined it. I asked her to pay the full amount for both then refunded her as it wouldn't let me close the sale without the right amount.

Then I would refunded her- not the full money she asks for but I would adjust it for extra paper, time etc..

My experience as a buyer is that the buyer asks the seller by messaging before they pay what the reduced postage cost would be then receives an invoice if the seller agrees to a lower amount.

This is how its usually done. Not all sellers will bundle multiple items, because if all 3 get lost its a pain to get a refund from the carrier for multiple items.

In your case, I might agree to refund her after she leaves feedback to acknowledge the items have arrived and has closed the transaction.

Its perfectly normal to ask. Don't refund via friends and family though, ebay has an option to do it.