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If you buy or sell items on eBay, you will find tips and advice on this forum.

Request to change feedback

19 replies

LuluBlakey1 · 02/09/2022 09:06

I ordered some sunhats on ebay. Paid £3.95 for postage. Package did not arrive. Tracking said it was 'problem in transit'. The seller was awful- just refused to accept this, kept saying it would turn up, was really pretty offensive and told me to keep waiting.He kept messaging me with bits in capital letters like 'DON'T MESSAGE ME AGAIN' when it was him messaging me. Ebay stepped in and refunded the item.
After 3 weeks I had a card saying it had inadequate postage and I needed to pay an additional £4.40. I refused the item- I had already been refunded and I had already paid for postage anyway. Took photos at distribution centre as proof.
Let seller know- again he was really rude and said It didn't have inadequate postage and he wasn't having it back and I had no idea the damage I had done to his profile by opening a case. It was all very strange.

I forgot about it and was doing some feedback. I gave him neutral feedback - didn't comment on him just said ebay had refunded item after postage issue.

He has gone ballistic, has sent 3 ranting emails, called me STUPID, IGNORANT, THE WORST BUYER EVER, LIAR, (his capitals not mine) and more. Says there was not a problem with the postage and the problem is me. Has left a dishonest feedback comment saying to beware of me as I have 'taken revenge' I was not being fair, and that there was not a postage problem and then has asked ebay to ask me to change my feedback.
I am not inclined to change my feedback. I was not unfair- I have the photographic evidence to back up my point about inadequate postage. What will ebay do if I decline to do so?

OP posts:
LuluBlakey1 · 02/09/2022 09:08

I have been calm and polite at all times with him. He has never once even said 'sorry you didn't receive the item' - he just rants at me and keeps contacting me.

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Tillsforthrills · 02/09/2022 09:10

Block him and report to Ebay straight away, further action needs to be taken. It’s a shame you gave him neutral based on his treatment of you.

BruceAndNosh · 02/09/2022 09:10

Can you ask ebay to delete his feed back on you?

ParvuliThankYouDebbie · 02/09/2022 09:14

Report the abusive messages to eBay - I assume the msgs are via eBay msgs and not direct to you? In which case eBay will be able to see them and take appropriate action. Stop engaging with him.

ParvuliThankYouDebbie · 02/09/2022 09:15

And yes shame you didn’t give negative I/O neutral.

LuluBlakey1 · 02/09/2022 09:16

I have done this today. I haven't engaged at all with these recent messages.

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LuluBlakey1 · 02/09/2022 09:17

I didn't because ebay refunded my money.

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mattressspring · 02/09/2022 09:18

LuluBlakey1 · 02/09/2022 09:17

I didn't because ebay refunded my money.

It doesn't matter what eBay did. I would have left him a negative for sending nasty emails.

girlmom21 · 02/09/2022 09:19

Edit your feedback like he's requested. Make sure it's incredibly honest!

LuluBlakey1 · 02/09/2022 09:19

BruceAndNosh · 02/09/2022 09:10

Can you ask ebay to delete his feed back on you?

I don't know- can I? I can't see how to.

What will ebay do if I do not change my feedback to him?

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LuluBlakey1 · 02/09/2022 09:22

girlmom21 · 02/09/2022 09:19

Edit your feedback like he's requested. Make sure it's incredibly honest!

I don't want him ranting at me any more. I have previously asked him not to contact me again.
I am quite worried by him - he has my address because of the parcel- and he is just irrational.

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Surtsey · 02/09/2022 09:22

As far as I know, once you have posted feedback you can't change it?

Just report him and don't engage any further.

girlmom21 · 02/09/2022 09:23

@LuluBlakey1 honestly I'd consider reporting him to the police if he doesn't stop contacting you and eBay don't take action

LuluBlakey1 · 02/09/2022 09:25

Surtsey · 02/09/2022 09:22

As far as I know, once you have posted feedback you can't change it?

Just report him and don't engage any further.

I have a message from ebay saying he has asked if I will 'revise' my feedback and I have 24 hours to do so if I wish or can decline.

I don't want to revise it but will ebay just remove it if I don't?

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PissedOffNeighbour22 · 02/09/2022 09:26

EBay won't do anything as it's your opinion of the transaction so don't worry that he can do anything at all.
I asked eBay to change a negative feedback someone left for me as it was untrue and they said no as it was their opinion.

You can reply to feedback - so where he's left dishonest feedback to you, you could write something underneath to say he's an abusive liar. You can probably get the feedback removed though as they'll be aware of what's gone on.

Allthegoodnamesarechosen · 02/09/2022 09:27

I had a similar situation, though the seller just decided ( I think) not to send the item at all. When I left truthful feedback, she messaged me with obscenities and threats. I contacted eBay ( try the callback) and they removed her membership, or anyway, that’s what they claimed.

fairgame84 · 02/09/2022 09:31

Change the feedback from neutral to negative if you can.
He sounds unhinged.

LuluBlakey1 · 02/09/2022 09:39

Just checked- it isn't 24 hours, I have 12 days in which I can revise it.

I really don't want to get into a slanging match with him on ebay. My instinct is to leave it as it is. I have reported the seller this morning. Ebay say they don't let you know if they take any action as it is all confidential .

I have now responded to his comment in the feedback and been more frank- in a very controlled but honest way.

I am unconcerned by his feedback on me - it is the only time ever a seller has written anything critical and he just looks mad in it. Anyone looking at my feedback would see that, see that I have only ever given one neutral feedback score ever before and never given a negative one.

I wonder if he actually has a mental health problem. He is clearly angry, aggressive, unable to accept the truth if what happened and has the feedback completely out of proportion.

There are no other issues in his previous feedback but he has only sold a few things.

OP posts:
LuluBlakey1 · 02/09/2022 09:40

Unfortunately there is no way to block him so he can keep messaging.

OP posts:
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