Blardy neutral feedback when I've done nothing wrong !!

Lauriefairycake · 2007-12-11T16:50:02+00:00

I paid immediately for an item that stated it had been been worn a couple of times (a dressing gown) Arrived and it was fleecy on the inside so had been washed lots as was extremely bobbly on the inside and very faded tags. Left neutral feedback saying "good item but very bobbly, still ok for price" They have gone and left me neutral feedback saying "should have asked for a refund" Now, am I correct in saying that they have no right to leave me neutral feedback since I paid immediately, sent an email saying it was much more worn than I expected but that I didn't want a refund. It's just tit for tat isn't it ???

trixymalixmasy · 11/12/2007 16:52

That's exactly why i never leave neutral feedback as the other party is likely to take revenge.

sixlostmonkeys · 11/12/2007 21:03

hmm, I can kind of see why they did it. You complained to them, they offered to refund, you didn't want a refund, they realistically could do no more. This should have been the end of the matter really. Bringing it up in feedback was unnecessary imo.
Tbh I would be glad you didn't receive a neg - a lot would have negged you (not saying it's right, just that it's the way it goes)

Original poster

Lauriefairycake · 11/12/2007 22:30

I didn't complain, I sent an email saying that it was much more worn than expected but that it was fine for the price and I didn;t want a refund. And I left neutral feedback to reflect this.

They did not offer me a refund in email and simply put on their neutral feedback "Didn't ask for refund".

They didn't contact me at all.

I completed my part of the bargain, I paid immediately, contacted them by email to say it wasn't as described but that it was fair for the price and that I would say that in my neutral feedback. Completely honest.

They however, misdescribed an item, didn't respond to my email and then left a neutral in retaliation.

OP posts:

ItWasOnlyAWintersTellus · 11/12/2007 22:34

I think neutral feedback on ebay is like a "satisfactory" rating from Ofsted. It doesn't mean what it says. Neutral is essentially negative really.

kyala · 11/12/2007 22:41

IMO neutral means that it's not quite what u expected but you're happy to keep the item, which is what you've done.
Anyone buying from you in the future will look and see this from your comment, I wouldn't worry about it.

As for the comment made by Sixlostmonkeys, I'm sorry to disagree but I think it's not right for people to leave a + Fb just cos they don't want retaliation! You should be honest as a consumer to prevent disappointment to other's! The more well informed you are by other's the better a choice you can make yourself when buying from Ebay sellers!

As long as you were honest there's no problem, you can see from reading FB how situations go, if you've got a brain you can easily work out from the trail that you were being honest as you've not put anything inconsidrate about the transaction!

kyala · 11/12/2007 22:41

IMO neutral means that it's not quite what u expected but you're happy to keep the item, which is what you've done.
Anyone buying from you in the future will look and see this from your comment, I wouldn't worry about it.

As for the comment made by Sixlostmonkeys, I'm sorry to disagree but I think it's not right for people to leave a + Fb just cos they don't want retaliation! You should be honest as a consumer to prevent disappointment to other's! The more well informed you are by other's the better a choice you can make yourself when buying from Ebay sellers!

As long as you were honest there's no problem, you can see from reading FB how situations go, if you've got a brain you can easily work out from the trail that you were being honest as you've not put anything inconsidrate about the transaction!

sixlostmonkeys · 12/12/2007 09:01

"to leave a + Fb just cos they don't want retaliation!"

Not quite sure where I said this ?

Laurie - sorry I misinterpreted the line of events. Still, sending "an email saying that it was much more worn than expected" is a complaint isn't it?
Fair dos they didn't offer a refund as i mistakingly said, but then you told them you didn't want a refund so it would be kinda odd for them to reply with an offer of a refund.

A buyer's responsibility within a transaction doesn't end with the payment, it starts there. A buyer has as much responsibility during the entire transaction as the seller.
Many positives are left even though an item may have been the wrong one, broken, didn't arrive at all etc. If the buyer allows the seller to deal with the transaction correctly, and the seller does in fact deal with it correctly, then there is no reason why a positive shouldn't be left.

In this case, you left the seller with nothing to do for you. You stated you didn't want a refund, and they were probably more than willing to offer one.
It's kinda nitpicky but, they sent an item that didn't fit the description. You were happy to keep it. You didn't want a refund. You said it was fine for the price, therefore overall, you were happy with it, yes?
The seller didn't refuse any requests or anything. The seller had received a message that ultimately stated you were fine with the item and didn't want a refund, therefor imo it is understandable that he saw fit to leave a neutral.
All sellers can make mistakes but if they are given the opportunity to rectify them then they should. If they are not given the opportunity to do so then it is unfair to mark them down for it. Yes the original mistake is there but as the feedback should reflect the entire transaction, a buyer should accept that his/her part in the transaction should also be noted in feedback.

kyala · 12/12/2007 13:50

""to leave a + Fb just cos they don't want retaliation!"

Not quite sure where I said this ? " I know, sorry, it's just that that was the general picture that I got from your comment, sorry if I got it wrong

"You stated you didn't want a refund, and they were probably more than willing to offer one.
It's kinda nitpicky but, they sent an item that didn't fit the description."
But surely even if you agree to keep the item, (most people will because they don't want to have paid 2 lots of postage for something they don't have!), then she should still be honest about how she feels about receiving an item that wasn't as described?!
I recently bought a prom dress (fair do's it wasn't expensive but the postage was £12 cos they imported them in bulk) but this meant that if I wanted to send it back I'd be spending £12 plus the postage to send it back on nothing (and I really cannot afford to be wasting £12 on nothing, (which they would have been able to get back when they sell it on to the next buyer,) not to mention the fact that I now have to spend an extra £25 making the dress look like the picture!) so I left a negative for them as I want to be perfectly honest about the transaction and just to make sure that people in the future know what they could be letting themselves in for.
(In actual fact they didn't even word the offer as a refund, they just said "send it back" which could mean anything).

I think honesty is the best policy, if you're not happy then be honest, even if you agree to keep the item, you've paid for it to be posted and you wont get that back so you'd only lose out if you sent it back anyway!
Otherwise it's a case of why don't we all just go out into the street and throw money down the drains cos you wont get anything that way either!
Oh goodness this isn't very festive, I'm going to go and have a nice hot chocolate and start singing xmassy songs [festive raspberry! :P]

sixlostmonkeys · 12/12/2007 14:26

"I know, sorry, it's just that that was the general picture that I got from your comment, sorry if I got it wrong blush"

Apology accepted - sore point as I've lost count of the number of times I have actually encouraged people to leave appropriate FB in order to warn potential buyers.

"(most people will because they don't want to have paid 2 lots of postage for something they don't have!)"

A buyer does not have to pay 2 lots of postage for something they don't have. A refund includes the postage paid and a good seller will refund the return postage too. Even if the return postage isn't refunded you have to consider that this is no different to any other kind of shopping. M&S don't refund your bus fare if you return something.

"then she should still be honest about how she feels about receiving an item that wasn't as described?! hmm"

Yes of course. Just as a seller is allowed to be honest in his feedback reflecting on the buyer's performance in the transaction.

"even if you agree to keep the item, you've paid for it to be posted and you wont get that back so you'd only lose out if you sent it back anyway!"

As explained above, you do get a refund on the postage so there is no need to go out into the street throwing your money about (unless of course you wish to throw it (gently mind!) in my direction )

kyala · 13/12/2007 16:26

Okies Sixlostmonkeys, it's just I've not had a total refund on the only 2 items I've ever had to send back (2 different sellers too), should've looked into it a bit more back then, but thought that as there was no way they could get the p+p back that they'd paid to send it to me that it was fair (obviously wasn't prepared to risk it with this ball gown though! Bloody £12, who are they kidding?!!)

Ah bother, tis the season to be jolly and all that. . .