Hi. I've been on eBay nearly 15 years. Had the usual annoying issues.
I don't think I've had a return yet until now. I sold several glass ornaments worth £80.00.
The box was massive and after selling once and they buyer saying postage was too high (it was classed as over 5kg because of the size and weight of packaging). I refunded this buyer. Received my first negative feedback for this. The item was then in the way at home for weeks so when someone offered £25 which I accepted.
Buyer 2 has opened a case to say some are damaged.
All ornaments were new and in their original packaging. I put these into a large box then put the box into a other larger box with padding.
I put the size of the box and the reason for the high cost (due to 2 boxes and padding).
My issue is how can I prove they were intact.
How do I know that the buyer hasn't accidentally broken some herself? It's a lot of money to refund if she has done this herself.
The buyer joined under this account in 2021. Now just because she's new it doesn't mean she's a fraud I know that.
I've not been in this situation before. I was 3456 next to my name. She has 11. Will that help me? I mean if an item arrived damaged I obviously it won't but I can't see how it can have broken.
Any advice please?
I actually went onto the eBay chat and was told. They believe me. They have my back. Don't overthink. It's my decision and they will go along with it. Which was weird as how can they actually know either way.
Thank you.