Sold some Lego. Buyer claiming bits are missing

[KikoMiko]

My DH sold a Harry Potter Lego set which we built before selling and all the pieces and figures were complete. The buyer has now been in touch and said bits are missing. They most definitely are not. We even bought bits to make sure it was complete. DH has offered the buyer a full refund if she returns it and once we've made sure all the bits are there again we'll make the refund for the item and her postage cost. She's now accused DH of being rude for asking this! This is correct isn't it?

Unfortunately you can no longer leave negative feedback for buyers, and the list of reasons you can report them doesn't cover all the ways buyers can abuse the system.

I sell Lego on eBay and this would really annoy me. I go through every piece, highlight it on a photocopy of the inventory list so I know it's complete (a very arduous task for the Hogwarts castle...). The chance of a buyer losing a piece is far higher than me having left out a piece. Like the others said, I think it's the buyer chancing their luck which I'd also test by agreeing to a return. (My son has bought lots of missing Lego pieces on Brickowl and Bricklink but the rarer pieces can be expensive.)

I'd not worry about the negative feedback, particularly if you have otherwise good feedback. I don't know if Ebay can remove negative feedback if you have evidence of it being unjustified.

I've had some lovely Ebay people (nice messages saying how much their child enjoyed playing with an item). Earlier this year I bought a pair of Levi's described as worn once/pristine condition. They arrived unwashed with stains down the front. The seller was very rude and said what did I expect when I paid less than the price of a new pair? (Um, to be vaguely as described and washed). This weekend, a buyer issued a complaint that I'd posted the item before she thought she'd paid for it (I hadn't, just sent it straight away)... either way, this apparently was a bad thing to do. Sometimes you can't win....

Some people are so cheeky on eBay. I once sold a cinema ticket for a few quid and the woman who bought it messaged me saying how it was great, had got her into the 3d showing and did I have any more to sell. Then a month later messaged to say she wanted a refund as she couldn't use it now due to the cinema being shut due to covid. I referred her to her previous messages and never heard from her again!

I stopped bothering with ebay when they stopped issuing £1 FVF offers. Switched to FB marketplace and never looked back.

The trouble with ebay is that it is far too easy for a buyer to rip a seller off and there is absolutely NOTHING you can do about it. Not that it happens a lot, but the old, can I have a discount because it doesn't work/pieces missing thing happens a lot!

If they leave -ve feedback it's not the end of the world - if it's defamatory then you can get it removed. If not, then simply write underneath, "set sent complete, full refund offered" - be professional. Nobody cares about the odd -ve - it's if there's a pattern that there's a problem.

I stopped bothering with ebay when they stopped issuing £1 FVF offers.

They haven’t stopped. It just depends if your account is eligible for them or not. Sometimes I get them and sometimes I don’t, I’m not sure what the magic algorithm is!

@19lottie82

I stopped bothering with ebay when they stopped issuing £1 FVF offers.

They haven’t stopped. It just depends if your account is eligible for them or not. Sometimes I get them and sometimes I don’t, I’m not sure what the magic algorithm is!

I wasn't clear.

They stopped them for most people for a period of several months last year. Previously I'd get one every month and that had been the case for about 3 years, but then nothing - and it wasn't just my account because I knew a number of others in the same boat.

They tried this weird offer where the FVF were given to you as a voucher, but the terms of the vouchers were so onerous, it was almost unusable.

Then eventually the £1 offers came back, but by then, I'd already discovered a much better marketplace for my stuff so I've ignored them.