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eBay

If you buy or sell items on eBay, you will find tips and advice on this forum.

Just sold my first ever item on Ebay, but...

12 replies

duchesse · 02/10/2007 15:09

...whilst ironing it just now, I've noticed a tiny hole on the back. It was in a jersey material with a pointelle pattern, and the hole was one of the original holes, just a bit bigger. I've mended it now, and it's pretty much invisible.

What should I do? Should I ask the buyer if they want to withdraw?

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DoctorFrankenSquonk · 02/10/2007 15:17

what I would do is: email them and word it exactly as you have here, make it clear that you have mended it and is hardly visible.

Give them the option to withdraw, but probably they will say that they will have it anyway.

If you do nothing, then they have a reasonable complaint against you if they do spot it as it wasn't mentioned in the original auction (because you didn't know about it, but even so)

duchesse · 03/10/2007 07:24

They abandoned the sale...

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saltire · 03/10/2007 08:14

You can always relist it, saying what you have written here on the item descrption and say that it doesn't affect the appearance of the item

ninedragons · 03/10/2007 08:39

Good for you, for being so scrupulously honest. If more sellers were like you, eBay would be a happier place.

If you relist it, I'd suggest taking a close-up photo of the hole, so people can see for themselves that it doesn't affect the appearance at all.

duchesse · 03/10/2007 10:13

Thanks ladies! I shall relist.

Do I get charged ebay fees for the sale that didn't go ahead? And if I relist, do I have to pay the fee again? And is it best to relist tomorrow on cheap day?

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sixlostmonkeys · 03/10/2007 10:19

do a mutual withdrawal and then you get your fees back

HenryBenry · 03/10/2007 10:20

This reply has been deleted

Message withdrawn at poster's request.

duchesse · 03/10/2007 12:25

Sorry to sound so thick, but how do we do a mutual withdrawal? I'm a bit daunted by all the options and buttons and things presented to me on the site.

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HenryBenry · 05/10/2007 11:39

This reply has been deleted

Message withdrawn at poster's request.

sixlostmonkeys · 05/10/2007 11:45

using the unpaid item dispute go to the mutual withdraw option.

Inform your buyer you are doing this and explain why. They then need to just click the bits that say they agree with the reason etc.

Mutual agreement indication. If the seller indicates that a mutual agreement has been reached with the buyer not to complete the transaction, eBay will ask the buyer for confirmation through an email and pop-up message.

If the buyer confirms the seller's statement about mutual agreement not to complete the transaction, the buyer will not receive an Unpaid Item strike and the seller will receive a Final Value Fee credit.
*

If the buyer disagrees with the seller's statement on mutual agreement, the buyer will not receive an Unpaid Item strike and the seller will not receive a Final Value Fee credit. The dispute will be closed immediately after the buyer responds and the seller will not be eligible to re-file an Unpaid Item dispute for that transaction.
*

If the buyer does not respond to the email or pop-up message within seven days then the seller will be able to close the dispute. The seller will receive a Final Value Fee credit and the buyer will not receive a strike.

duchesse · 11/10/2007 15:09

Blow me if the bugger hasn't gone and fetched MORE (nearly twice as much, and isn't over yet...) this time, with my improved description and serious close-up of the offending place. There's nae rime nor reason...

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duchesse · 11/10/2007 15:11

Sorry forgot to say I relisted it. Also many thanks to the ladies who answered my thick question- I hadn't put this thread in Watch so I didn't know you'd answered. Sorry...

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