OK, I'll try to keep it short.
At the beginning of Aug, I bought a bed from a seller on ebay. It was for dd2's redecorated bedroom, she was v excited. They deregistered from ebay, and after an exchange of emails, and finally a threat of small claims court from me, I had a refund.
On 26 Aug, I then bought the same model bed from another seller, I checked their feedback carefully first this time, and was happy that this time we would get our bed. I paid by PayPal straight away. I had emailed the seller first to check they could deliver to us, as we are outside their delivery area, she quoted me an extra £20 on top of their normal delivery charge. I was happy with that.
Here is the sequence of events since then.
30 Aug, get an email from the seller thanking me for payment, I email her back to ask when we can expect delivery, and explaining that I have been let down once before. She emails me back, commiserating with my experience, and says she hopes to arrange delivery "within a week, but it may be sooner if you can accept evening delivery"
I emailed her straight back thanking her, and giving her my availability for the next week.
4 Sept I email her asking if there is an update. No reply.
7 Sept I email her again saying I hope I haven't been let down again, asking that she at least acknowledges my emails. She emails back the same day saying "no you haven't been done - as you can see by my feedback I'm a reputable seller, so relax". She says she is sorting her Wales run over the weekend and will be in touch in a few days to confirm delivery. I reply to her in a conciliatory manner, as I don't want to get her riled and get bad feedback.
14 Sept still nothing from her, so I email asking if there was any news. She replies saying that the bed will be delivered on the evening of 26 Sept.
26 Sept, we sit in all night waiting and guess what? The bed didn't arrive. I sent them an email asking for an explanation as to why the bed didn't arrive, and asking them to let me know whether they could deliver within the next 7 days, and if not, then I would like a refund.
29 Sept, I still didn't have a reply. Sent another email saying I understand that unforeseen circumstances arise, and that I wouldn't mind so much if they would at least acknowledge my email, but that if they were a reputable business, they would at least keep customers informed of what is happening. (I started to think that perhaps they had had a death in the family or something, and didn't want to really go mad at them just in case).
Anyway, I have still not heard anything. They are still receiving feedback, so are presumably delivering stuff to some of their customers, their ebay shop is still fully stocked, and they're still selling the same bed that I ordered, so I am at a loss to think of a good explanation as to why this has happened.
So, do I report this, do I wait a bit longer? I don't have anything but an email address for them, and frankly I am getting more and more pissed off with the whole thing.
Thanks for reading all of this, all advice gladly received.