Item has arrived and is NOT BNWT...

[laura032004]

... does this sound too harsh? Would you add anything?

Hia,

I have received the wetsuit this morning, and I have to say, I am quite disappointed with it. I can only think that you have sent me the wrong one by mistake, as this one is obviously not brand new - there is bobbling on the bottom and leg area. It is also marked in at least 5 areas on the back. I have purchased the same wetsuit from Mothercare previously, and I know that brand new suits do not smell or look like this. Also, the auction states new with tags - there is no tag on this item - just the hanger it came on, so obviously it could have been worn and put back on this hanger. When new there was a price label attached to the item giving the size and price as well.

In addition, I feel that a P&P charge of £3.99 for a postage charge of £1.52 is an excessive difference when the item arrives in a used plastic bag and a small piece of brown paper.

I look forward to your reply.

Regards,

xxxxxx

Hi Laura,
I sell quite a lot on ebay.
If I were you I would send them a polite message before you give them negative feedback stating 'you must of sent the wrong item this is not bnwt and has signs of wear etc'
Most sellers would refund before getting neg feedback - if the don't respond then leave them negative feedback - but be aware they can leave negative for you even if you're in the right !

Like the kisses at the end.

I would just send a brief note initially eg 'you must of sent the wrong item as this does not have the any tags attached to it like they do when new and has signs of wear such as bobbling on the bottom & leg areas and has dirt marks on the back, I look forward to hearing from you in the near future'

keep it short and friendly and take it from there

Don't think you should put the postage thing on the bottom though as this may get their backs up. At the end of the day you agreed to pay that postage when you brought the item ( nothing you can do about that now).

agree about postage point

meant i agree with bananaknickers

alot of sellers add to postage if they have to get bus to post office or packaging although not in this case but is where some just make extra money as they say if your not happy with postage cost knowing item will not cost that dont buy it

your dispute should be with the fact the item was not brand new but just pleasently send a e mail saying i seem to have got wrong item as this one is worn not new with tags as the one that i purchased from you was bnwt

Hmmm - agree with the postage being what I agreed to pay, but when you don't know what the item will actually cost for them to post, a difference of almost £2.50 is a lot I think. Still, guess I can comment on that on the new detailed feedback section.

Right, will keep the response more factual, and send an email now.

Thanks everyone for your input

laura...but p&p does have to reflect petrol money, possibly, etc...in the end you agreed to the postage, so, tbh, it would be unreasonable to mention that bit.
However, the item was not brand new nor with tags, and that isn't on...that is misleading...

not all postage costs are what it would cost you either have actual cost or sellers standard rate in where you sell item cheaper and add to potage lots of people do that on there i sold huge item of baby clothes on there for 99p but made a few pound off postage if item was hugely expensive then i'd be annoyed but if i get something cheap i understand everyone is making money and i still got it reasonable price

anyway not being rude but just looking at an item you can kind of work out that it would only cost small amount as light but it would be unfair to comment as you will encounter that alot on there its not against rules its the cost you choose and if someone thinks it is to high they wont buy item

I know about the P&P reflecting the extras, but P&P is not meant to be about making extra money. To quote Ebay:

Postage & packaging charges may include charges beyond the actual postage price for the item. Sellers may charge actual packaging materials costs and a reasonable handling fee to cover the seller?s time and direct costs associated with P&P.

When the seller has 100's of items up at once, if my contribution to their petrol was £2.50, their post office must have been miles away .

It is against the rules to try and profit out of postage above and beyond a reasonable handling fee, as this contravenes the way Ebay make their profits. Whether £2.50 is reasonable is therefore the question. As to whether the wetsuit would weigh enough to cost that much, it's always difficult to know exactly what it would come to. I can estimate with clothes, but wetsuits can be heavy depending upon the make.

Anyway, we'll agree to differ

As it is, the seller has agreed that they 'made a mistake' and offered a full refund plus P&P costs. Hope they'll be happy with paying me £3.99 to send it back. Should probably ask for more, as it will cost me more than that to do a trip to the PO for one item (I have to pay parking too!).

well in order of refund do they want the item back or are they letting you keep it?

We've agreed that they'll give me a refund of £3 (it originally cost £3.99, so I'm quite happy with that), and we'll call it quits, both happy. Not had the refund yet though.

postage and packaging

LVoC ?????

but laura...o.k it was "only" £1.52 for sending, now you can add at least £0.50 for packaging, if not more, and ca. £1.00 at least for petrol...depends I suppose...so, tehy over charged you £1.00 if that....is that really so terrible...afterall...and you did agree to the p&p when you bid for it....was it o.k. for you whilst you thought you are getting a complete rip off bargain , but isn't now, because it isn't looking the same bargain?

Glad you were able to come to an agreement though!

I'm with laura on this one.
I normally say you agree with the P&p before bidding BUT with some items, and indeed this one in question, it is impossible to know what the weight will be.
To add insult to injury laura's item arrived in a used plastic bag! You cannot charge for packaging if it hasn't cost you anything in the first place.
If petrol/parking costs are going to be taken into consideration and this amounts to more than a few pence then they should stop ebaying; it's not for them.

I normally don't question p&p if it's under a £1 over the stamp price - providing good packaging was used. £1.50 for a used plastic bag is taking the piss

If all the things i buy on eBay were only £2.79 over the actual cost I'd be happy. I've bought jeans for example which the seller quoted at £10 P&P and it cost about £2.50, now that's a rip off.

I normally add the P&P cost into the total price I'm prepared to pay, this may mean that I'm only willing to pay 99p for an item because the seller is making a profit from the P&P fees.

Unless the P&P is significantly high meaning over £10 i wouldn't want the hassle, as 10 to 1 you'll receive a rude reply and will not receive a refund, and which could lead you to receive a neg for being awkward.

I'm glad you have sorted out the refund with the seller.

i agree, i often buy brand new stuff, and sometimes it arrives in used condition.
i always email and return item, sometimes people refund or at least enough that i dont feel ripped of by sellers misleading description. it depends of the price.
as long as its not to high postage packaging is no problem. i would not buy if im not happy to pay sellers postage fees. i often email and ask for cheaper option.

The other issue with high P&P is if you then need a refund for whatever reason. Paypal won't always give you a refund for the P&P (I think anyway), so say you bid 99p for a pair of jeans, plus £10 postage, if they then turn out to be the wrong size and the buyer won't refund, you'll only get a 99p refund from Paypal if they find in your favour.