Non-payer procedure

[GlassOfProsecco]

I've had a non-payer who hasn't responded to communication.

When I click on "resolve a problem" then select "I sold an item & haven't received payment" - it says "Unpaid Item assistant will open a case on 22nd June".

I don't want to wait until then.

But if I try to cancel the transaction, the only reasons are: item out of stock, buyer asked to cancel or problem with buyers address - none of which are correct.

I'd just like to cancel the transaction, get the final value fees credited back & offer a 2nd chance to the next highest bidder.

What's the best way forward?

Ring eBay up, they’re usually really helpful.
You can usually open an unpaid item case 48 hours after auction end, so I’m not sure what the 22nd June is about.

That's what I can't understand either, I've been able to open after 48h previously.

And the buyer seems to have form for this too - such a shame we can't leave negative feedback for crap buyers!

If you have unpaid item assistant switched on, you can’t manually open a case. But if you call eBay they’ll do it for you.

@19lottie82 - thank you - I think that is exactly the issue - I will do that.