Buyer refund 'changed mind'

[terrigrey]

I sold a brand new Apple keyboard & Mouse which costs over £180 direct from Apple (I bought a new Mac and already had keyboard and mouse).
I sold it for £130 on eBay. Sold within a few days.
Buyer has now contacted me asking for a refund because they have 'changed their mind'.
I don't want to offer a refund because now the items will be second-hand and worth a lot less (especially if the packaging has been thrown) plus because of C-vid I assume people would be less happy to buy secondhand.

What shall I do? Will eBay force me to refund?
eBay helpline seems to be not there anymore (I assume because of C-vid) so I can't ask eBay what my rights are.
Thanks for any advice.

Sorry Ebay will not back you as seller. I sold a shirt with size clearly stated in the description. Also no returns stated. Item received but buyer said it was too large and wanted to return it. I felt forced by ebay to accepting refund and return of item otherwise dispute would be continued. Buyer did pay return postage but I was out £3 in the transaction as system would not let me issue partial refund to only cover cost of item ,had to issue full refund.

That’s not the same situation though.

My husband runs an eBay store and I can confirm if you get the message on your return saying you do not have to you can just decline the return and leave them a note giving all the reasons you have stated. eBay will not side with them as they are giving you the option whether to accept. Only thing is potentially they can leave you a negative but if you have declined the return and you didn't have to accept it eBay can remove
The negative feedback for you. We have done that several times as you are within your right as a seller to not accept it just because they have changed their minds x

As everybody has said you do not need to accept the return. Nor should you! There are cases where the item returned is not the original i.e. they send back their broken item and keep your new one, and get it for free.

The 14 day legal refund is only if the goods are faulty, it doesn't cover using it a few times and then changing your mind. If you've said no returns, then it's no returns.

If they’ve had it 4 weeks you don’t need to refund

If only there were a website your buyer could use to sell the stuff they no longer want. We could call it... umm... Electronic Buyers And You. EBAY for short.

If they return it within 14 days for whatever reason, then eBay will refund them. You can state ‘returns not accepted’ on eBay, but they still have to abide by consumer laws.

This DOES NOT apply to private sellers.

During the first 30 days if you buy an item from a private seller and it is misdescribes, then you can return it, but a private seller is under no obligation to accept a “non fault” return.

OP, just decline the return request. Job done. No need to stress.

Decline the return and make sure you put "no returns" on all of your future listings.

They had 4 weeks so definitely do not return. What was the feedback? If they said thanks it was great then really how can they change their mind?

They might have wanted it for a specific purpose for a brief period - e.g. they had a Mac on its last legs with an already-broken keyboard and they were after transferring the data on it before taking it to the tip - the electronic equivalent of returning a fancy outfit the day after the wedding or ball.

They might also not return the items you sent them - what you get back could be old ones that look identical, but only work sporadically, or even inferior generic knock-off ones.

Four weeks is pushing it anyway, but as they already used it, you need to refuse. Even the most generous High Street stores don't refund for a non-faulty item once it's been opened and used. Unless there is a fault, you can't have the benefit of a brand new item and then seriously expect your money back, leaving the seller with a second-hand item to sell for a much lower price.