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If you buy or sell items on eBay, you will find tips and advice on this forum.

Returning an item - seller sent "Articles for the Blind" label?!

6 replies

detachablehoof · 01/11/2019 15:35

I bought some baby shoes on eBay which unfortunately were quite scuffed despite being described as in good condition. I requested a refund and seller initially refused. They then said they would refund the amount for the shoes only (not the postage) and I could relist the shoes on eBay. I politely declined (they were sent as a letter and I paid £2.90 for postage) and said I would rather return them. Initially the seller refused, so I didn't respond, thinking I would leave it for eBay to resolve. Then a couple of hours later I got another message saying the seller would send me a return postage label, and I would get a refund once they have recieved the shoes back. Today I have recieved a label in the post... it's an "Articles for the blind" label. I had never heard of this programme before but it is a programme where you can send items which have been specially produced or adapted for someone with sight loss, FOC, 1st class.

Baby shoes definitely don't fit the criteria of being specially for someone who is visually impaired, so I'm not happy to use the label... not sure what to do next?! Seller is being extremely cheeky IMO!

OP posts:
EggysMom · 01/11/2019 15:39

Presumably she didn't use such a label to send the item to you?

I'd get back in touch with a "Did you send the wrong label?" question. You never know, she might actually be visually impaired (which would explain why she didn't see that the shoes were worn) and has sent you the wrong label.

TwattingDog · 01/11/2019 15:44

Where has the letter to you come from? Direct from the seller or have they bought it online and sent it to you?

Why haven't they sent an eBay link to print a label?

detachablehoof · 01/11/2019 15:48

The letter has come from the seller in a handwritten envelope with a stamp.

OP posts:
detachablehoof · 01/11/2019 16:30

The seller has replied back -

Yes I have pre paid for this label it is fine to send the shoes back using this

I'm sure they must be lying! Not sure what to do - if I send the shoes there is no guarantee I'll get my money back is there?

OP posts:
Simkin · 01/11/2019 16:35

She's using the service fraudulently. I would report to Ebay. This kind of meanness makes me really angry.

19lottie82 · 01/11/2019 18:44

Phone ebay and ask for their advice on how to proceed.

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