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So annoying when buyers don’t leave feedback

20 replies

Adventurer567 · 10/10/2019 12:40

Just that really! They could at least leave a sentence of feedback as it helps the seller’s profile.

OP posts:
ScatteredMama82 · 10/10/2019 12:42

I’m guilty of this. I just don’t have time. Feedback is voluntary, you shouldn’t expect it. Likewise, as a buyer I don’t even check if sellers have left me feedback.

DontCallMeShitley · 14/10/2019 21:12

I must admit, I do like it when someone leaves a nice comment, but often think it is better if they don't in case they do something stupid with the star ratings. I have had low stars for items posted next day because people are so thick that they think dispatch time means the day they decided to pick it up from the sorting office. I ensure they are tracked now so I can get them amended by Ebay.

If I am really pleased with something I leave it quickly, if not I think it over for a while. I don't like trashing people's stars but sometimes it is really hard not to.

Time40 · 14/10/2019 21:18

Sometimes I don't leave it because I'm a bit disappointed with the item, but not disappointed enough to leave a neutral ... so it seems fairer just to say nothing.

I don't understand "not having time" to leave feedback, though. It takes only seconds.

ScatteredMama82 · 15/10/2019 13:07

@Time40 true it does only take seconds, but it's WAY down my priority list of things that need done.

Lamentations · 15/10/2019 13:11

I always leave feedback for a nice, accurately described item, even if I didn't like it when it arrived. When things arrive bobbly or with little holes in, particularly things bought at a price not worth the hassle of trying to return, I just let the silence talk rather than leave a negative review.

NightsOfCabiria · 21/10/2019 21:00

I agree but it goes the other way too. Its taken me 13 years to get 500 feedback scores as a buyer. Ive bought several thousand items over the years.

More annoying than that though is the constant badgering for feedback i get from Amazon. It really does make me quite cross.

LolaSmiles · 21/10/2019 21:04

More annoying than that though is the constant badgering for feedback i get from Amazon. It really does make me quite cross
I've now had 5 emails from a company on Amazon marketplace saying "hi remember us, you've forgotten to leave us feedback". I now won't leave any out of principle because you're clogging up my inbox within 24 hours of the order.

NightsOfCabiria · 21/10/2019 21:08

Exactly Lolasmiles. It’s just so unnecessary.

LivingDeadGirlUK · 21/10/2019 21:11

I've noticed its got worse over the years of people not bothering to leave feedback, I probably only get it for 1 in 10 things these days. I do think some people just forget so it would be good if ebay reminded us to leave feedback.

jillandhersprite · 21/10/2019 21:19

As a seller we have realised that a lot of recent feedback will put you higher up on the search results, so you get more sales.
The algorithms and searches are a nightmare. We can be selling the only 'ford capri' but not be on page 1 because it's full of ford capri parts. Get some feedback and suddenly back on page 1 which starts to generate sales after a month of nothing.
We do tend to ask once if there's no feedback within 2 weeks of item being received because it's the only way we can hope to generate similar sales to the previous month. I hate it - feels like we are being a pain but if we don't we won't sell. Unfortunately it's not as simple as the right product at the right price - it needs to be right product right price and on page 1 of the search results

LolaSmiles · 21/10/2019 21:22

I'd also give more feedback if I could tick the boxes with no comment.
If I've bought some used maternity jeans then I'm happy to tick boxes and stars, but I don't have a constructive comment to add beyond "they sent me some used jeans" so often won't leave feedback if the comment is mandatory.

MaybeDoctor · 21/10/2019 21:32

I do it, but tend to do a few items in one go.

As above, it really is way down the priority list - sorry.

lljkk · 21/10/2019 21:36

I feel like I have to search & click 16 things to leave Ebay feedback. I just can't be arsed. I certainly can't remember how quickly it arrived, etc.

TheLightSideOfTheMoon · 03/12/2019 17:54

I've had a seller email me three times now asking for feedback.

Each email getting shittier and shittier.

The first email arrived about 30 seconds after the item was delivered...

Needy much?

TrickyKid · 03/12/2019 17:58

I always used to leave feedback and want people to leave it for me too. I don't bother now and never check to see I've been left any. I've had two emails recently from sellers asking for feedback to be left for them which I thought was a bit ott.

LaurieFairyCake · 03/12/2019 18:37

I do it once a month and not sooner. It's a ball ache.

8by8 · 03/12/2019 18:58

I’m sorry, I’m not even sure how to give feedback, I doubt I ever have. Wouldn’t know how to check what feedback I’ve got either.

NigellaAwesome · 19/12/2019 22:09

How would you feel if you got a little card inside your package thanking for the purchase and saying any feedback gratefully received?

I do this as I think it is a nice touch, but is it too pushy / needy?

WeBuiltThisBuffetOnSausageRoll · 24/12/2019 20:29

I’m guilty of this. I just don’t have time. Feedback is voluntary, you shouldn’t expect it. Likewise, as a buyer I don’t even check if sellers have left me feedback.

Same here. I always leave feedback eventually, and can understand how frustrating it is to the seller not to receive it, but there's a connected flowing process for the seller - receive notification of purchase, receive payment (usually instantly), prepare item for dispatch, leave feedback, job done - but this isn't the case for the buyer, who buys the item online and then has a wait (however short), before the postman/delivery person physically brings it to their door and completes the (for them) valuable part of the process.

They then have to remember to log on again and leave feedback, which, as a buyer, is of much less importance, as the buyer starts the process and the seller would have to actively decide to turn away the custom, cancel the sale and refund the money, automatically losing their sale and maybe part of their livelihood, if they perceive there might potentially be a possible issue. Bearing in mind that the customer isn't automatically always right, but s/he is always the one who makes the decision to initiate a sale and therefore has all the power.

As a PP says, it isn't often anything personal, but it's very low on your priority list, once you've received the item you wanted and paid for.

As a seller, you might depend on hundreds or thousands of people choosing you over any number of others from which to buy a mundane £1.99 item. That replacement rubber bath plug (in volume) represents your very livelihood; but for them, it's a boring item they needed, will bring them no particular pleasure (only displeasure if they hadn't been forced to buy a new one when the old one split - in no way your fault at all, but a negative initial experience, nonetheless), and will not instantly flag up in their mind as something they care about following up on, unless it's faulty.

It's the same principle as people feeling the urge to review the band, when they really enjoyed a concert, but it never crossing their mind that somebody (earning far less money for it) had to drive the lorry, set up and test the sound and lighting equipment, provide food and accommodation for the stars etc. etc. - and, if they hadn't done this well/at all, the concert could have been perceived as unremarkable, rubbish or even a complete disaster.

itsaboojum · 10/01/2020 10:14

After regular bad experiences, culminating with several at Christmas, I’m seriously considering never leaving feedback again. It can mean buyers lose out.

I have an electrical item that broke down within a week. The seller is disputing my claim for a refund/return because I gave good feedback too soon, and stated it"works well, very happy" before it stopped working.

If I have a bad experience, I contact the seller before leaving feedback, as they always say they want a chance to sort it out rather than get bad feedback. Nine times out of ten, they just respond with rudeness and excuses.

In one case I tried to buy a hand made Christmas presenting late November. It ended up as an INRcase. It wasn’t until after Christmas the seller finally admitted she had listed an out of stock item she knew had no way of providing. She wasted six weeks of my t8me, left me scrabbling around to find a replacement gift on Christmas Eve, etc....... yet she still could not conceive why I shouldn’t see this as a 5 star positive buying experience.

Worst of all is this constant expectatition of 5 star positives for everything. The norm should be nowhere hear that. It allows mediocre sellers to trade on level terms with the few truly outstanding outstanding ones. It even lets bad sellers hide bad practices, and even outright dishonesty behind good looking feedback profiles.

In fact, the real problem on eBay is their is far too much "good" feedback floating around.

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