how do I respond to feedback ? just got my first shitty one

[Bananaknickers]

Someone has given me bad feedback which is not fair and I want to respond on my page. How do I do it

at the bottom of your feedback profile page there is - 'reply to feedback received'

Remember to stay calm and factual or it could make you look worse

what did they say? (nosey)

First of all, don't do anything rash - you might regret it later.
I know bc I got my first negative the other day, after 500, bring us down from 100%. Was LIVID.

1. E-mail then and ask then to retract is, saying its not fair - worth a try.
2. If not go to help, type it "mutual feedback withdrawl" and that will aloow you to log an offical case and ask them to withdraw it officially. Prob won't do any good, but some people do agree.
3. Think of a really witty, sarcy comment: Go to your ebay: feedback:under your user anme, it has a blue button saying leave feedback: next to that in pink is "go to feedback forum" - prss that n the right handside is "feedback tools" , 3rd down is "reply to feedback rec'd" Press that, locate the item that you want o do it for and , on right hand side, press "reply". there you go. Hope that helps.

also worth trying to read what feedback they've left for others and pointing out if they persistently give poor feedback.

oblomov - feedback can't be retracted.

A mutual can only happen after the other party has left their FB too and both parties agree. The neg will disappear but the comments remain.

I wouldn't advise being too sarky, as tempting as it is you have to think about how you will look to other potential customers and would they want to deal with you if you are sarky. Same applies to shouting, ranting, swearing, being abusisive, name calling, being childish etc - all things we want to do when they leave bad FB

Feel for you as it's just not nice. Esp when unjustified.

There aren't many occasions when I feel a reply is worth it - ie makes you look the better of the two.

The times when it does work are when you can put - this is a retalitory feedback or Didn't communicate, I would have refunded.

It was for a bag. They said there were several marks on it.This bag was given to me by someone and had the tags on it and was unused.
This woman won it at the end of last week and hounded me to send it a couple of days ago. Had a busy weekend and told her I had sent it yesterday. She emailed me at 8.30 this morning to say it hadn't arrived.She obviously got it. After all her emails she couldn't be bothered to tell me she wasn't happy. I offer refunds if not happy of course.First I knew she wasn't happy was the nasty feeback.Just can't understand why you would do that.
Do you know I am getting an increase of rude people on there.

My reply

U need to learn some ebay etiquette. Item perfect when sent. didn't ask 4 refund

Do you think that was o.k. I have a perfect feedback of nearly 300 so hopfully people will see her as a winger.

When I buy I don't mind too much if the seller doesn't have 100% positive feedback, but if the seller responds to feedback nastily then I would avoid that seller. So if you do post a response it looks better if you make it logical and reasonable.

what feedback are you going to leave her banana?

I'd go with - this buyer agressive and rude from the start - refused refund

U need to learn some ebay etiquette. Item perfect when sent. didn't ask 4 refund

I tried not to be rude. do you think that is ok monkey?

I say on my listings if you are not happy then contact me and we can sort it out. I wouldn't dream of doing that. I had a non payer last month and didn't give him any feedback as I don't like to do that sort of thing.

I have never left negative. I left our first neutral, after many e-mails, and had a negative returned. Was very cross.
I do understand.

FB same as reply? = good. It's consistent

now add her to you blocked bidders list

retalitary negs are indeed sooooo annoying - but a simple reply of This is a retalitory neg always makes them look worse and doesn't affect your reputation at all. Anyone would see that you were brave enough to warn others in FB and got the ret neg as a result

Will keep that in mind , but hope there isn't a next time

sixmonkeys - I did that, was very polite, even though I was very cross = best way.

hehe well done!

I have been so unbelievably cross when I've had POS FB but wording that didn't agree with me

Gawd knows what I'll do when I get a neg - I imagine you will be reading about it on the front page of the sunday papers!!

so it's a case of do as i say not as i do - and please point me here when I post on here that that I've had my first neg and I'm gonna....I'm gonna....