someone has requested combined P&P AFTER they have purchased - what do I do???

[sparklesandwine]

Someone bid and won 2 of my items and has now after the auction win has requested a combined P&P amount, I would normally expect this to be requested prior to the person placing a bid.

Would you normally combine the P&P anyway or leave it as it is as they did not attempt to find the cost out before they bid?

Either combine it and maybe lose a few £ or refuse because they asked after the auction but prepare to recive a neg feedback because of it.

shitty but thats what people do

why cant you work it out now? you wont be paying as much so they shouldnt. i would neg you if you refused, its just being mean

Even if an item does say there will be combined P&P, if I buy more than one item from someone I will always email to ask IF there is a discount for multiple buys. IMO, as a buyer, it is always worth asking.

Up to you what you do. You can discount or not. Will P&P be cheaper by posting together?

to be honest my P&P is quite low anyway so I don't think it will make all that much difference

the only reason i've asked is that this is the first time its happened to me and I wanted to find out the correct protocal before I go back with a response and get into anything unnecessary

gosh i'd hate to get on the wrong side of you perpetuaphoenixfire!

postage is meant to cover just that, the cost of posting the item. If it is going to be cheaper, you should defintely consider reducing the combined price. If it is not going to be cheaper, explain this to the buyer.

I would be annoyed if you did not, but then, I would have asked the question in the first place before buying.

I never bid from people who charge any more than reasonable postage costs for the item.

If your costs are tight, make a nominal reduction - say 50p (depending on the item value etc)- as a goodwill gesture.

it bugs me when people rip you off over postage! i have asked in similar situation and been told it was no cheaper and did not neg the seller, i know this can happen as it has happened when i have sold stuff. but often people dont see your item til it is too late to ask the question, there should be a certain amount of trust you can put in people. a flat 'no, you should have asked sooner' would really anoy me.

thanks for your responses - i'll make a nominal discount otherwise i'll end up being out of ££ - as the items didn't go for that much either!!

I must remember to put a note on to ask bidders to request P&P info before hand in future

sparkles - make sure you are not out of pocket tho, as the cost of postage is what you have said it will cost. Only discount if the postage costs allow you to, and tell the person how much it will cost.

It would be unfair to have neg feedback left, if you are able to demonstrate that the amount you are charging is purely costs.

I completely agree perpetua it would annoy me too

I do always ask the question when buying myself before hand and from a selling point of view would obviously prefer others to do the same

But i will always do what I can to help buyers (as i'm one too!!), so i guess what i meant is that i don't feel as if i try and rip people off on p&p anyway and just wanted to test what I had to do first to avoid any neg feedback

Dont forget postage costs include packaging...not just cost of sending.

I don't mind knocking £1 off but i'll reuse a jiffy bag!

£1 is a big discount unless big items.

I always ask after the auction has finished and not before. I have never had one person refuse to reduce the postage cost since it saves them money too

no its just a childrens denim dress and denim skirt - but as the denim is quite heavy the postage was £4. was that too much in the first place?? I do always weigh stuff and work it out before

If that is how much it costs to post and package it up, then no, it is not too much.

I always weigh the item, allowing some leeway for the packaging, and then check on the Royal Mail site to see how much it will post. And then I add on the cost of the packaging, and allow myself 20-30p or so leeway incase I got the P&P out a bit when I get to PO.

I generally ask after I have bought, as I wouldn't knowI'd won the items until I have won them (unless they were BIN). But I wouldn't give someone negative feedback if they didn't - I'd just think "oh well ".

I do the same as you Hula with the PO website and allowing leeway (especially as my scales a little out!)

I don't mind combining p&p as long as i'm not out of pocket - I just wondered what everyone else's view point was, i've now sent a message back giving £1 discount

Thank you for all your help everyone