What to do if a buyer emails saying they can't purchase an item they bid for?

[tortoise]

This is the email she sent me late last night-

Hi big apologies but i will not be able to purchase the denim jacket. My child and his friends have been ruthlessly abusing my ebay ID and bidding on all kinds of things then leaving me to pay for it. This is not the first time BUT I guarantee it will be the last! My ebay credibility will be ruined but I can no longer do this. I completely understand if you leave negative feedback, i don't know any other resolution. I don't mean to burden you with my family dramas but this is getting me into serious debt.

She emailed the same morning saying she would pay next week whaen she gets paid.

What should i do? (she has 20 feedback score all positive)

Only £3 in total.

Yes I'd let it go too - was she the only bidder or can you offer it as second chance offer ?

How do i sort out letting it go? I do feel sorry for her if its true. Silly to let kids get hold of passwords though .
She was the only bidder.

I think you get your fees credited by filing a non paying bidder alert - she will get a strike but that's her problem - then you can relist it.

Thanks. I will do that then.

you can do a mutual withrawal - you will get your fees back and she won't get a strike.

i think you have to wait 7 days, and she has to agree to the mutual

Contractually she is obliged to buy it but having caught DS going on the pay per play games on Sky I do feel for her.

Having said that she is a bit of a moron all she had to do was change her password (or sign out if they dont have her password) and they wouldnt have been able to do it again!

Just done a mutual withdrawal thingy through Ebay.

I hope she has learnt from this! (again!!)