Two items ‘not received’ by buyers in two weeks

[Cherrypips]

Getting seriously pissed off... two different buyers have claimed they did not receive their items in the last 2 weeks. I’ve never had delivery trouble before and for the cost of the items, £7 and £3, it is hardly worth sending by signed for.

What are your thoughts/experiences - is it best just adding signed for option on every item?

Ask the post office for ‘proof of posting’ - you can get that without paying for ‘signed for’. It’s just a receipt with the postcode on but then you can upload to disputed the claim

*upload it to dispute the claim

I always get proof of postage, you are stuffed anyway, because an unscrupulous buyer will stick to their guns and if they don’t get a refund, give crap feedback

Also, I now always print the address from eBay to minimise the chance of error

Have you considered claiming through Royal Mail's compensation policy?

It’s just a risk of posting not recorded. A proof of postage receipt will enable you to claim the cost of the item back from Royal Mail, not to dispute an ‘item not received’ claim.

FWIW, I’m generally happy to pay an extra couple of quid for recorded delivery.

I’m having the opposite eBay frustration at the moment, bought 2 items last week, neither cheap, and both arrived and were not as described (one was 2 sizes different to advertised, and the other a far lower spec than stated on the listing). In both circumstances the buyers have been really shitty about returns, it can be such a waste of time!

It’s just a risk of posting not recorded. A
proof of postage receipt will enable you to
claim the cost of the item back from Royal Mail, not to dispute an ‘item not received’
claim.

Not true.

For small / medium parcels, proof of posting now has a reference number on the receipt. Enter this online on the Royal Mail website and you will get a delivery status. As long as it shows as delivered, this is enough to win a not received case if you upload it against the sales record.

Not true.

For small / medium parcels, proof of posting now has a reference number on the receipt. Enter this online on the Royal Mail website and you will get a delivery status. As long as it shows as delivered, this is enough to win a not received case if you upload it against the sales record.

Thank you - that’s really useful to know, I stand corrected!

Don't forget the regular postie might be on holiday and the temp may not be doing the job well.

I have been nipping out quickly recently because our regular one has taken to dumping my parcels in the middle of the doorstep, in front of the door rather than wait around in the heat. There have been scavengers around picking stuff up from gardens and I moved the 'safe place' as it had been tampered with so he just dumped it.

I know it is easy to suspect the buyer. Check feedback before you post for things like 'sorry your item was lost in the post' then you will be forewarned. Also check the address on Google, blocks of flats and student places can be a problem. Not a lot you can do, but I sometimes pay the extra £1.00 for peace of mind, once the tracking is entered it deters dodgy behaviour. Having said that, my neighbours often get my mail, including signed for, that has just been shoved through the letterbox and the people in the next road get mine and I get theirs. Some I never get at all.

"Check feedback before you post for things like 'sorry your item was lost in the post' "

How would this help? You can't refuse to post to them just because they have that in feedback. You could be hyper vigilant & check f/back as soon as someone bids & cancel their bids if the F/bk looks dodgy (if cancelling bids is still possible), but that's no good for BIN listings.