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Original poster

Ok Hillary has a quick question regarding payment???

29 replies

Hilllary · 22/05/2007 19:32

Sorry guys its me again

I decided to let my second item run and it has now sold, when I wrote the advert I stated payment was to be made by cheque and once the cheque has cleared then they could arrange their own courier to collect it, unless they collect it in person where I would accept cash.

The winning bidder has just emailed me to say she doesnt want to pay by cheque as she is worried I will run off with her money(which I can understand) she wants to pay me by credit card instead, What should I do? How would she pay me by credit card?

What would you do?

OP posts:
Original poster
Hilllary · 22/05/2007 19:38

Bump

OP posts:
SoupDragon · 22/05/2007 19:47

Tell her that as per the item description you only accept cheque (or cash on collection) and if she did not agree with the payment terms she should not have bid.

CarGirl · 22/05/2007 19:50

she could pay by credit card via paypal but you will be charged fees for it. She knew the terms she should have contacted you before bidding.

SoupDragon · 22/05/2007 19:50

I imagine she plans on paying by credit card through Paypal.

Original poster
Hilllary · 22/05/2007 19:51

Yes thats what I wanted to say to her but am unsure, I dont want her to give me bad feedback? I wouldnt know how to accept payment by credit card, I mean I'm not a business or anything and that would require me to give her my bank details wouldnt it?

OP posts:
Housemum · 22/05/2007 19:51

The only way is to register with Paypal - they will take a fee from your invoice amount. If you haven't already registered, it obviously won't go on your eBay sale, but you can invoice someone via Paypal - instructions are on the site, I did it once when someone bought some items on Mumsnet and asked to pay by card. As you are doing this afterwards, and you would have to send her a separate Paypal invoice, you could say that the original eBay listing didn't allow for it but if she wants to pay by card you will add the Paypal fees - look them up on the site and let her know how much. Don't feel bad about this - by bidding she agreed to pay cash on collection or by cheque to be cleared - it was clear in your listing.

I'm v jealous - would love to have bid but it is too far away for me! You did let me have the details before and I contemplated before considering the distance!

Original poster
Hilllary · 22/05/2007 19:53

I dont have a paypal account & left the box un-ticked too. Oh why is it never simple? I've sold 4 things on MN in the last two days without a glitch!

OP posts:
CarGirl · 22/05/2007 19:55

did you get a resonable price for it? If not I'd just say sorry cheque or nothing else. Please be aware though cheques actually really take up to 6 weeks to clear not the 3 working days when the money is credited to your account!

Housemum · 22/05/2007 19:56

You can still join Paypal, and send the buyer a Paypal invoice direct to her e-mail address. Then when she pays, you just mark on eBay "payment received"

babyblue2 · 22/05/2007 19:57

Its just an issue of trust, she should either pay by cheque, postal order or cash and she should trust you to send it upon receipt. Explain you don't have a paypal account. She shouldn't have bid if she didn't agree with the payment terms.

Original poster
Hilllary · 22/05/2007 19:58

Housemum you could have had it for £50 & I would have delivered it too! It only went for £51 Exactly the same as the other one - very spooky!

I really dont like paypal thats why I asked payment by cheque. I didn't know that cargirl!

OP posts:
CarGirl · 22/05/2007 20:01

Well if you'd rather try and sell it again it gives you a get out clause if she doesn't want to pay by cheque ask her to pay the listing fees you've incurred and relist at the minimum you want to sell it for or get a buyer here.

SoupDragon · 22/05/2007 20:07

You don't have a Paypal account. End of story.

SoupDragon · 22/05/2007 20:08

If she doesn't want to go ahead with the purchase you can mutually agree to withdraw from the contract IIRC. Then you get your fees back (I think)

Original poster
Hilllary · 22/05/2007 20:09

She's put on the end of her message ' perhaps you can get ebay to help with the payment too' can anyone understand this coz I cant?

OP posts:
Ceolas · 22/05/2007 20:11

So, is she coming to collect?

If so, what's the problem with cash on collection?

If she's not read the terms properly, it's her problem not yours.

sixlostmonkeys · 22/05/2007 20:13

even if you had a paypal account you shouldn't accept paypal for collections - you have no proof that the buyer has the item and they can simply go home and get their money back.

If she doesn't pay by the agreed methods simply file a non payer dispute, get your fees back and relist

Original poster
Hilllary · 22/05/2007 20:13

No she is sending a courier to pick it up after she has paid me (well I hope she realises this) It was all clearly stated in bold red print size 18 font!

OP posts:
SoupDragon · 22/05/2007 20:14

Simply reiterate your payment terms as per the original listing.

Ceolas · 22/05/2007 20:15

I would simply put it back to her and say "Terms were clearly laid out. Pay by one of the methods I accept or I shall be forced to file dispute"

SlightlyMadSquare · 22/05/2007 20:16

You have stated your terms of payment ie. cheque only. She has effectively signed a contract to say she abides by your terms of sale, which you correctly advertised up front ie. pay by cheque, allow to clear, collect item.
She cannot force you to accept any other form of payment.

I would offer cash/postal order as an alternative but you do not have to take paypal. She cannot leave neg feedback just cos she can't abide by your terms.

This time the rules work in your favour

Rachmumoftwo · 22/05/2007 20:17

It makes me think that she has no money, and needs to pay by credit card. but you specified on your listing so don't feel pushed into opening a paypal account just for her. You will also lose some of the money through paypal fees. Tell her cheque or cash, or no item. Don't leave her feedback until you have seen hers for you, as if she does give a negative you can then return the favour and explain why in your comment.
Then sell it to housemum.

Ceolas · 22/05/2007 20:18

Even if she paid you with paypal, you could still run off with her money

What's your feedback like?

You'd think it was £50 grand!

Ceolas · 22/05/2007 20:19

Can't see how she can leave negative feedback if she's not following the terms of your auction. If she did, you can respond to it and leave your own for her.

SlightlyMadSquare · 22/05/2007 20:21

I assume you could go to post office and get a PO with a credit card. I would suggest you agree to a PO sale as a compromise.

Do not give in to Paypal if your don't want to. You don't have to.