Received some shoes - bad fault on them, can't be repaired (took to excellent 'old school' shoe mender who will repair anything and they said, there's not much they can do other than a bodge - and I should request refund and return).
Sent photos to buyer who agrees, apologises and told me she doesn't want the shoes back 'as she won't be able to sell them' and told me to put in a 'returns request' will issue a refund 'but won't be around for a few days'.
So I've put in the official Ebay returns request and posted the pics, but what now? I can't understand if she's able to communicate via message (very prompt responses) why can't she just issue the refund before disappearing for a 'few days'.
Surely it's a few seconds on PayPal isn't it, to refund my payment?
How long does it take and how long should I give her? Ebay automated response says if matter isn't resolved they will intervene after 20th May but that seems a long time to wait to get my money back. I've seen other similar items I'd like to bid on to replace the dud shoes, but wary of doing so until I've got the funds refunded.
Sorry to sound so dense, but first time ever I've had to 'return' anything.