Dropselling!!!

[Tanith]

I have bought an item from a seller on Ebay. The item has arrived from Amazon.
All irritatingly common these days, however I'm told that both Ebay and Amazon are quite happy about it all, even if I am not.

This time, the Amazon supplier has sent a cheaper (half the price! ) brand than the one advertised on Ebay.

Anyone know where I stand?

And, if it isn't illegal now, isn't it going to be illegal here when the new data protection laws come in next month?
Seller is dragging their heels and demanding more information so it's obvious they don't have anything whatsoever to do with the order other than to pass my details and address on to Amazon.

Can't you just report it to eBay for being not as described?

I thought I could and contacted the seller, but the seller is saying that, because the item was photographed, that counts as being as described, even though the item brand is quoted in the listing.

In other words, this is obviously deliberate on the part of the seller and not a mistake.

Did the advertisement say "Like Xbrand" or say "This is BrandX".

If any part of the listing doesn't match what you received, then you can open a case for SND. Ignore the seller's protests. The only wiggle room for seller is when they say "like X"

ps: I don't see how the GDPR makes any difference.

GDPR because they shouldn’t be passing you’re data to other companies ie Amazon in this instance. Sounds like a clear cut “not as described” to me, raise a PayPal dispute and you will almost certainly win - the process is heavily weighted in the buyers favour. You may need to pay postage to return to seller.

Your**!!!!

The brand was stated in the details of the listing, not in the description, so definitely This is the Brand.

Re: the GDPR, I don't know if it's going to make a difference to this practice. It's the processing of my data without my permission, something that I'm having to sort out with my own business, gaining permission to process other people's data.
I wondered if this would mean that these sellers had to gain our permission to pass our details on to Amazon.

Sorry - cross post! But yes, that's why I think the data protection laws may affect these sellers.

It sounds like I should raise a Not As Described regardless, then. Thank you - I will try that. Relieved not to have to argue the toss with them, to be honest!

Definitely raise it with eBay and let them know it's dropselling. eBay may be interested in that. It's a good thing the brand doesn't match the listing. A great SND case if there ever was one.

This once happened to me. I bought a balance bike from eBay only to find it came direct from amazon and was well under what I'd paid. I wanted to send it back but wouldn't have time before Christmas. Pissed me off no end!

Open a NAD case with eBay and also report them for dropshipping. It’s not allowed.
Not sure ebay will do anything about the latter though.

report as not as described. ebay will refund you