Item dispatched 8 days ago, buyer saying don’t get it

[whataboutbob]

I sold an item of kids clothing and posted off 8 days ago. Got an email today from buyer saying it hasn’t arrived. Stupidly, I think I threw out the post office’s receipt. Is there anything I can do? Does Royal Mail ever really just lose stuff?

It’s not a case of who knows what they are doing better...... it’s just making sure you are aware of what you need to do to maintain your seller protection, it’s really not like its hard to do. It’s all detailed when you sign up for an eBay account.

I’m sorry if you feel patronised it’s just frustrating when people come on here all worked up because they’ve lost out purely because haven’t followed the rules and then feel hard done by.

Took 8 days but my buyer just got her parcel. I definitely think the snow has affected gpo deliveries.

ordered Tues arrived yesterday!

My buyer emailed me to say the parcel arrived yesterday. Phew. Still lesson learnt, all receipts photographed and kept for 4 weeks from now on.

Yes, my buyer messaged me yesterday as well to say mine had arrived.

I've had 3 things recently via eBay not turn up. Two arrived eventually - think 2+ weeks late, one eventually turned up but someone presumably at the parcel depot had ripped the jiffy bag open, removed the item from its box and sealed it back up, so of a 7-part item (think different heads etc.) I only got one part in a box in a jiffy bag that had been taped back together.

One of the late arriving items had been refunded by the time it turned up so I contacted them and paid again, the other I presumed was snow related and just flagged that it hadn't arrived but was happy to wait until X date (it was needed for a sepcific event so had to have arrived by X date or it was of no use) and the opened parcel they replaced but I sent in a series of photos showing the packaging and what I'd received.

Not ebay, but I will never deal with Carphone Warehouse again after the way they dealt with me when I bought an iphone through them and what arrived was a completely different (cheaper) phone in battered, opened packaging.

I did eventually get the right phone sent out to me, but only after their customer services initially refused to believe me and insisted it couldn't possibly be anyone their end or anything to do with the courier company . And because I was changing carrier, I ended up being without a phone for the best part of 3 weeks, had to send the phone they did send me back to them at my own cost and, was all in all, treated like thieving scum. Just awful.

onemouse this is an eBay forum. You might want to start your own thread in a customer service related page?

19lottie82 it also happened years ago and I was just reminded about it when I read SeeKnieves post above mine about post being opened and items taken out.

I'll remember never to post about anything not directly ebay related on here again or the thread police will be after me

You need to keep receipts for longer than 4 weeks. Think PayPal recentky extended claim period 186 days I think

I've just waited the longest time ever in my experience for a Royal Mail 2nd class delivery, and I completely trust the seller posted it when she said she did as we were in communication throughout.

It took 9 days to reach me.

I definitely think the snow has created a backlog.

Whataboutbob still not learnt your lesson then, saying you will keep receipts for 4 weeks. Why not just keep them for half a year or so when the time period runs out of being able to claim? They hardly take up a lot of room do they? Your only covering yourself by doing this.

Ok red wine, I’m more than happy to do that.

I keep all my receipts for a year unless I get positive feedback that the item has arrived. I send everything signed for - buyers try it on even then though usually ones who don't know how signed for works and they drop the point when they realise.

Sorry OP, didn't mean to nag a little in my last post, but I am just sick of sellers getting screwed over, we must do everything we can to beat and prevent it! I just put all my receipts in one of those plastic wallets, had some for years, I am due a clear out of receipts mind tho

No that’s fine. I’ve learnt a valuable lesson and luckily didn’t have to refund, but I know for other sellers it sometimes doesn’t work out so well. I’ll also be keeping receipts for a good long time for now on.