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eBay

If you buy or sell items on eBay, you will find tips and advice on this forum.

Original poster

item not received

18 replies

Frazzled2207 · 30/01/2018 13:59

I sold an item through ebay and sent it on the 12th Jan. I have certificate of posting but did not track (is this my mistake for not doing this?)
Buyer now says not received.
Am I going to have to refund because it was my mistake not to track?

Thank you - ebay is increasingly frustrating these days isn't it.

OP posts:
Original poster
Frazzled2207 · 30/01/2018 14:01

meant to add the proof of posting has a reference number which I have tried adding into the RM website but it doesn't recognise it. It is 16 digits with a - between each groups of 4 digits.
Not sure if this is relevant but not entirely clear if the 0s are zeros or letter Os

OP posts:
Original poster
Frazzled2207 · 30/01/2018 20:13

update I have managed to get tracking info and delivery was attempted twice and since the 23rd it has been in their local sorting office. I have relayed this info. Where do I stand here - is it up to them now to sort it out with the sorting office?

OP posts:
19lottie82 · 30/01/2018 21:17

Unfortunately not. If it’s not delivered you will need to refund.

Have you messaged the buyer and asked them to collect it?

Original poster
Frazzled2207 · 30/01/2018 22:15

Thanks for the reply. Yes have messaged the buyer to tell her that it's at the sorting office. Hopefully she'll collect but can she seriously claim a refund because she wasn't in when she arranged her redelivery and can't be arsed to pick it up? Confused

OP posts:
Blackbutler86 · 30/01/2018 22:18

This happened to me unfortunately and I had to refund them as they never did collect it. If your return address is on the item it gets sent back to so at least you can re sell it.

Original poster
Frazzled2207 · 30/01/2018 22:20

Arrrgh. That's ridiculous. I can't remember if I put a return address on it or not. It's not high value but that makes me really cross as totally not our fault.
Does making stuff signed for in future help protect the seller?

OP posts:
Blackbutler86 · 30/01/2018 22:31

To be honest I think ebay/paypal always side with the buyer and couldn't care less about the seller. I have had someone leave positive feedback on items they received then complained to paypal that they didn't receive them and a case was opened. I assumed that as they left feedback it would have been dropped but no they sided with the buyer and refunded them so I lost out! Thankfully these are the only two issues I've had and I've sold a few hundred items.

nauticant · 31/01/2018 09:49

Does making stuff signed for in future help protect the seller?

Yes. You don't actually need a signature (although I always choose this option for things I sell over £20), you just need an confirmation of delivery viewable on the delivery company's website. This will protect against "not received" mischief in nearly all cases.

thenewaveragebear1983 · 31/01/2018 10:25

If you had put your return address on the package can you arrange for the sorting office to return it to you? Then refund the buyer?

RedWineAllMine · 31/01/2018 19:41

You need to put in the reference number on the Ebay tracking ASAP. You will find this next to the said sold item. It says "add tracking info". That then lets you know if it's been delivered.
It doesn't show up on Royal Mail website.

Original poster
Frazzled2207 · 31/01/2018 22:46

Hello v helpful tip thanks.
I can't recall if I put my address on or not. I suppose that's ok if the thing comes back but ideally she'll get herself into gear and pick the thing up!

OP posts:
19lottie82 · 01/02/2018 18:25

nauticant you don’t need to pay for a Signed for service to get proof of delivery.

Normal service now has a reference number which tells you if an item has been delivered or not, when you enter the number into the Royal Mail website.

nauticant · 01/02/2018 20:40

When I send out a £100+ item I'll use a signed for service.

You do your thing and I'll do mine.

19lottie82 · 02/02/2018 18:50

Fair enough and you would be right to do so to ensure an adequate level of insurance , however your post implied that you need to use the more expensive, Signed for service, to prove delivery in order to win a not received case, and that isn’t so.

nauticant · 02/02/2018 19:05

Is there something wrong with your reading comprehension?

You don't actually need a signature (although I always choose this option for things I sell over £20), you just need an confirmation of delivery viewable on the delivery company's website. This will protect against "not received" mischief in nearly all cases.

RedWineAllMine · 03/02/2018 00:19

It is true that you don't need to send signed for anymore for proof of delivery, only if it DOESN'T go through as a large letter. Anything that fits in the large letter size needs to be signed for if it's of high value as that doesn't come with the reference number. The reference number only comes with parcel size items ie - too big for large letter. I normally send signed for on £15 + items. Plus it stops the package from 'mysteriously disappearing' if it's signed for. As I'm sure we've all had a parcel 'lost' in the mail system before. However I have found this reference number now very handy, as it's put an almost end to buyers claiming 'item not received'. You can catch a few of them out with it too!

Original poster
Frazzled2207 · 03/02/2018 13:40

Thank you. The code I got tells me on the website that RM has attempted to deliver (three times) but not actually delivered.

Still no closer to understanding if I need to refund the buyer or not, if she asks me to.

OP posts:
19lottie82 · 03/02/2018 16:17

Wow Nauticant....... no need to be so rude Hmm

When reading your post it comes across that Signed for offers more protection is a not received dispute...... you don’t mention any alternatives.

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