Meet the Other Phone. Only the apps you allow.

Meet the Other Phone.
Only the apps you allow.

Buy now

Please or to access all these features

eBay

If you buy or sell items on eBay, you will find tips and advice on this forum.

Foreigner has won my listing...

8 replies

Babababababybel14 · 20/01/2018 22:28

I put shoes on ebay. The highest bidder is from germany. I dont ship to international countries. It's been two days and he still hasn't paid anyway. I don't want to open an unpaid item case. I just want to relist. Am I allowed to do this? Or do I have contact eBay in some way first

OP posts:
joopy79 · 20/01/2018 22:35

Can you contact the buyer? They might know someone in the UK that you could sent the item to

breadwidow · 21/01/2018 12:27

I don't ship internationally myself but have sold to buyers in Europe and shipped via the eBay global shipping programme. I think eBay automatically allows you to use this for all eligible items. If you said ship only to uk when you listed it will be fine via that I guess. When the buyer pays you'll get a uk address to send it to, and then eBay send it onto the buyer

CraftyJojo · 22/01/2018 09:59

Hello,

No, you really should go down the UPI route, otherwise if you relist this still leaves the German Buyer still able to pay for it, so you could end up with two 'winners' and only one item.

If you have no International postage set up you may have been automatically put into the GSP, if so you will only have to send to a UK address and the GSP take it from there - I would advise to send to the UK destination via a tracked method though, once it reaches there safely, any 'loss/damage' from that point is on them. :)

ToadOfSadness · 24/01/2018 09:15

Have you sent an invoice to the buyer?

If you relist without opening an unpaid item dispute you take the chance that someone else will buy the shoes and then the original buyer pays, leaving you with a possible negative feedback and a defect.

Just open a dispute, wait for payment, if there is no payment then close it as soon as you can. If you get paid just post the shoes and make sure it doesn't happen again.

Set your buyer requirements properly so it doesn't happen again. It would be a good idea to go through ALL the settings in your selling page while you are doing it, and familiarise yourself with what you can do that is useful to you. You need to block sellers from countries/areas by using the list provided or they will not be excluded.

robin64 · 26/01/2018 14:26

They are probably waiting for you to put a higher postage on the invoice. Just amend the invoice and post to Germany, if expensive shoes then send tracked - about £13-£14 depending how heavy they are. It really is absolutely fine posting overseas and you will increase your potential buyers. Set the postage on your listing and do one price for europe and one for USA etc you can also choose which countries to post to and exclude countries which may be less reliable to post to.
If you really don't want to send abroad set that up on your listing. No international postage. Message buyer and ask if they are happy with the postage or if they want to cancel the transaction.

MikeUniformMike · 29/01/2018 21:06

On ebay:
Here's what we found for "Buyer is in a country you don't post to"
Even if you specified you don't want to post internationally, you might be able to complete the sale through the eBay Global Shipping Programme. You post the item to the shipping centre, which then completes the international portion of the postage process for you.
Options for handling buyers in other countries
If you're not participating in the Global Shipping Programme, the item or country is not eligible, or you don't want to sell internationally, get in touch with the buyer and explain that they didn't fulfill the terms of your listing. You then have 2 options:
Contact the buyer and have them pay the extra postage costs for their country. Find out how much it will cost to post the item so they can pay you the additional cost.
Cancel the order

JanetStWalker · 28/02/2018 17:31

Just cancel the order, use the 'problem with buyer's address' as the reason.

Viviennemary · 28/02/2018 17:34

You should cancel the order. The buyer should have read your terms and saw that you don't post to buyers abroad.

New posts on this thread. Refresh page