Bella......
The shoes broke under her care and she received them in the condition you described.
Huh? How do you know this?
Did you inspect the shoes when they arrived at the buyers house?
The OP may have sold them in good faith, but if they snapped when the buyer was wearing them, then they are not as described.
The OP cannot prove otherwise.
And "broke under her care". What, when she was wearing them?
Also anybody could say their items have broken and tell lies to get money back.
Yes you're correct here, and this happens a lot on ebay unfortunately, but that doesn't mean people that are genuinely sold shoddy goods don't have any rights.
This is unfortunate but not you're fault.
Well, yes, unfortunately the OP is! She sold a pair of shoes described as new that the heel snapped off. Who do you think is at fault here?
When you buy on eBay with no returns you are automatically agreeing to the risks that go with it.
Sorry, but this is total BS! "No returns" means absolutely nothing in regards to faulty or mis described goods, the only time it can be applied is to non fault return requests, such as the shoes don't fit, I don't like the colour or I've changed my mind,
I had a problem with some shoes from new look and they wouldn't take them back as had been worn once despite faulty
manufacturing and I had to argue my case with the manger and eventually they did it as good will gesture.
Shops have to take faulty goods back. Maybe the manager was arguing but if the shoes were genuinely faulty, he was in the wrong. He may have told you he was refunding as a goodwill gesture just to save face, either that or he was ignorant to the laws on returning faulty goods.
The buyer can go to a blacksmiths and her her shoes reheeled/fixed as it's not up to you to be out of pocket.
Of course it's up to the OP to refund, or cover the repair cost
obviously eBay will decide but they tend to be pretty fair and in this case it sounds like it'll go in OP's favour
(almost spat my tea out laughing there!) in terms of sellers ebay are most definitely not fair! Seller protection is 95% geared towards buyers, not sellers. There is no WAY the OP will win this case.
I'm not disputing the fact that ebay maybe protected you from a refund request, but the fact is 99.9% of the time the seller will be refunded and the seller just doesn't have the option to "not refund".
In order to even have a chance to win a case like this then the OP would have to be able to PROVE that the buyer is lying, and unless I'm missing something she can't.