I have mucked up!

[FlossALump]

I mistakenly sold some shoes on ebay as a size 7 instead of a size 6. The buyer obviously dosen't want them and I have offered a refund, in full plus the postage costs she paid me. However she has now emailed back saying that is not acceptable as she is out of pocket due to having to post them back to me. Should I cover the cost of her postage too? When things I have brought have been wrong then I have only been offered money back for the item itself, never the postage so I thought I was being fair. What do you think?

I would want the postage refunded too, at the end of the day it was your mistake. Sorry to be blunt

yeah Fimbo is right - if they had simply decided they didn't want them anymore then it's ok to just refund the cost but as the mistake wasn't theirs they shouldn't be out of pocket.
sorry

I think you should pay for the cost of her postage too in this case - as the mistake was with your listing....

Looking through her feedback she has left lots of negative for others but no negative has been left for her - how does she manage that?

yeah sorry but you should pay it.

She wouldn't have bought the shoes had you listed them correctlly. She shouldn't be out of pocket at all.

I'm just upset as there has been a cock up at work, my timesheets weren't signed by my boss and work have refused to pay me more than my basic. When I work about 35 hrs at above basic its a lot of money to us. The payroll have refused to pay me as it is the end of the financial year and they haven't 'got' the money. hence trying to raise some cash on ebay.

My mistake, I know. Only other gripe is that she has brought a lot of size 6 shoes previously . My problem my fault I know but whinging.

Yes you should pay her postage - sorry, its not her fault. even if she has previously bought shoes that are size 6 before!

Ah well. I will know for future on ebay to demand the same from buyers! I've obviously been too soft.

usually as a seller I wouldn't refund her postage costs (only what she paid you). However this was a mistake in your listing which effectively means that she was mis-sold the goods and probably wouldn' thave bidded at all if you had put the correct size.

Sorry to hear all that Flossalump.

I've done a bit of ebay selling but hardly do it now, as i realised I just wasn't cut out for it! Sold a few things at absolutely zero profit because I hadn't worked out postage properly etc.

Maybe you'll get some luck in return soon...

Thanks Adad! I come and go with it a bit, but as I said, extra money is needed atm! Ah well. Means I know now, forever etched in my memory, really, the euro size to uk size comparison chart!

Are you going to resell the shoes?
I sold a pair of jeans and they only went for £1.50 and when they arrived The buyer realised I had listed them wrong.We cam to the agreement I would do a full refund and she dropped them in at a charity shop as bythe time I had refunded all the costs I would have lost£3-4

Ok now I'm really confused! The lady mailed back and said the last thing I need is stress in pregnancy (the shoes were high, so I won't be wearing them as pg, I mentioned as reason for selling), that she couldn't be bothered to post them and would leave + feedback which she has - she didn't want a refund, she would try and sell them on ebay again. I am very and don't quite know what to morally do now!

Say thank you! Let it go - she has been very kind and that's the end of it.

Morally, I don't think you need to do anything more.

Whew!

leave her very nice feedback saying how lovely she's been