o I sent an innotab 3 with one game, USB and Power supply to a buyer on eBay for £12.50 and FREE postage on the 09 Aug. The item was fully functional apart from a few scratches on the screen. I stated that in the listing that there were some screen scratches that doesn't affect functionality whatsoever. I checked the item before sending and it was perfect apart from that. I also put up pictures showing the scratches. Someone bought it. After paying postage (£2.90, a PayPal fee and an eBay fee) I only made £7 on the item and now the buyer has contacted me yesterday (17th Aug) saying she only just opened the item ( which is rubbish because she would have received it on the 11/12th) saying she didn't realise the scratches on the screen were the way they were ( even tho it clear shows it) and now wants me to refund her all the money and she will send me the item back? Do I have to accept the item back and lose money when she should have made a better choice about it before buying ? It's not as if I lied about them and the game works well. She didn't message me before buying the item asking more info on the scratches either. Also how can I trust that she will send the item back after i refund her? For all I know she could just not send it and claim it as a lost item, she's got her item and her money. What would you do?