At the start of April I sold a tent on behalf of my dh. He took all the photos and listed it but he knows how important it is to me to maintain my positive rating and he also knows that there's no point omitting any details as if the buyer complains we'll end up out of pocket having to issue a refund. I did read his listing before I posted it and he mentioned a minor fault and included pictures that don't actually affect the tent at all. We posted it and got positive feedback.
Fast forward to last week, so around 7 weeks after it arrived, and the buyer has messaged me saying he's not happy and there is damage to the tent that wasn't mentioned. He has sent pictures but to be honest he has tried to fix the fault himself so they don't really tell us anything. In my listing I stated that I would accept returns within 14 days but buyer pays postage (I am actually quite happy to pay return postage if someone thinks they have been mis sold and I have in the past, I just want to deter buyers getting stuff, using it and then returning for a full refund), so he has said he won't return it as it'll just be a further waste of money.
I have spoken to dh and he says he was sure he had listed the only fault. He concedes that he's only human and may have missed a minor issue but thinks it's unlikely he'd miss such a big one. The buyer has good feedback for both buying and selling and gives good feedback. Part of me feels that it's been nearly 2 months, he should have raised the issue sooner but the other part of me thinks Ebay will refund regardless so I may as well protect my feedback and do it first.
Any advice?