Help - GSP

[PoitouSharon]

Please can someone explain in simple terms this GSP system. I sold a dress, charged £2.95 for postage and was prompted to send the parcel to a shopping centre which I did.
Buyer has been charged an extra £8 as a result which they are requesting that I refund.
If this is my responsibility I will obviously do this but i clearly missed this change and have never seen it before! I don't sell often. Thanks.

Bump for any evening ebayers....

In simple terms when a buyer purchases something from abroad, you send it to the GPS, then eBay charges the seller for the onward shipping and sends it on onces it reaches them.

You need to tell them that any further postage charges are applied by eBay directly (nothing to do with you) and if they have any concerns to contact eBay directly.

Your contract is to send it to the GPS, that's it.

I'm confused as to why your buyer is surprised that they had to pay extra for international postage. This would have all been explained to them, inc the final cost before they confirmed the purchase.

PS if your buyer leaves you any non positive feedback in regards to the GSP, contact eBay and they will remove it.

I also agree that you don't need to refund.

As I understand things, the buyer should have seen the total shipping cost, including the component added by ebay, at the time of the transaction. However, I can't say this for sure.

This is one of the reasons I don't use the GSP.

Not your problem. The idea is you send to Ebay's shipping centre, they send it on from their, and massively overcharge the buyer. Still not your problem as the buyer would have seen the postage charge before they bid.

Have been having trouble with this myself as had buyer requesting I combine postage (which I will always do in UK, but can't with GSP).

there, not their.

Thank you so much for the replies. Will be much more informed now.