what happens when item is damaged in transit?

[kittypants]

i sold a pushchair which apparently was damaged in transit and buyer is also saying wasnt clean which i know it was as i stripped it,washed it frame and covers then fabrezed for bit of extra nice smelynesss!.is she trying to pull fast one?normally i might say just send it back because i cant be arsed with hassle but if its been broken why do i want it!what happens???

Because it is the sellers duty to ensure that an item reaches the buyer in 'as-descibed' condition you will have to offer a refund and then you can claim for the damaged item from the royal mail.
Ask her to return the pushchair so that you can check the damage and condition, and maybe try to word it that you always place a ID mark on your items. This way, if, as some do, she tries to send a different item back she will know she will get caught.
It could well be that the item isn't damaged - and obviously it isn't dirty, and she just wants something for nothing. If you ask her to return it with the original packaging enclosed she just might say she will keep it.
Hope this makes sense

ask her to email you some photos of the dirt and broken bits as that costs nothing to do.

Ive had to refund someone before as the item broke in the post but it was a badly wrapped orniament that apparently shattered.

She could be pulling a fast one but don't refund until you see proof

ok i'll ask for photos.she was funny the whole way through.she won,i heard nothing for a week,so sent polite reminder,heard nothing still so 3 days later opened unpaid dispute she paid immediatly claiming i hadnt warned her etc,then said she hadnt ment to bid and didnt want it so i said dont have it i'll just refund money as couldnt be arsed but she said no she felt she should go through with transaction!ggggrrr
i used payperdrop not royal mail

i sent message but have heard nothing back.is there a certain amount of time i leave it?or could she leave it a week email me and demand refund?i hate ebay

refund - some sellers have a retunrs policy that you have to return within so many days of delivery / or communication to do so.

I think she bought something she didn't want (mybe she bis on more than 1) and is fishing for a discount.

As for refunds - I would go on to similar items being sold and see what others are doing.

She sounds abit nutty. I know some buyers take a while to reply after they win and I have 'buyer must contact me within 48 hours of auction close". It helps.