Bought a well known item yesterday at a bargain price and paid with debit card via PayPal. Messaged the seller and asked could we arrange faster delivery. No response. I appreciate not everyone is online all the time, but this was someone registered as a business seller so I would expect to have heard back 24 hours after messaging.
Anyway - log in to eBay today and find latest feedback is negative as items haven't been received. One is about the same thing I have bought. The listing claims 40 odd sold, but the seller doesn't actually have that many items sold against their account. Seller only registered in December so I should have been wary. The old adage of if it seems too good to be true applies.
So I have messaged the seller asking to cancel my purchase as the advice in the eBay help centre is to act quickly if you think there is something untoward about a transaction, especially if you paid by card via PayPal as it can take five days for the seller to get the money out of their PayPal account.
Anything else I should do at this stage? If I don't hear back from the seller, when should I contact eBay to get a refund?