I'm a fairly seasoned ebayer and I've dealt with a few eBay cases, but I've never had a buyer open a case with PayPal, so I'm t a loss what to do really. I sold a jumper a few weeks ago, accepting someones best offer. She then tried to back out of paying three times, saying the jumper contained wool and she had an allergy, despite there being a clear photo of the label which showed no wool was present. She then blamed her bad English thinking baumwool (cotton) was wool (I sent the jumper to france) despite all her messages being in perfect English, and paid. She left good feedback a few days later.
Now a week later she's opened a PayPal case saying the jumper is a size xxxxxxl and is different to the size on the label. I'm a bit fend up tbh, I wish she'd just asked to cancel the transaction in the first place as it was clear she didn't really want it. The item was from a good high street store, think similar to Hobbs or Jigsaw, and was marked as a L, which was stated in the listing, as well as a statement that this was 'roughly a 16-18' as shown on their own size chart. The jumper was slouchy in style, again as mentioned and as clearly shown in the pictures. I've submitted evidence to PayPal in the form of the messages where she wanted to not pay, the clear photo showing the size label on the jumper, and the shops own size chart from their website. But am I going to lose anyway? Its been my experience that eBay always side with the buyers, and I assume she went through PayPal rather than eBay as she'd already left positive feedback. I've also sent a screenshot of her feedback! Do I have a hope in hell or do I stand to lose the item and my money?