What's your threshold for negative feedback?

[IjonTichy]

I've been using eBay since 2002. I've never left negative feedback for anyone - luckily I've never felt the need, I seem to have had only good experiences. Until now. I bought a Dolce & Gabbana skirt this week which the seller stated it was 'in great condition, only worn a few times'. It arrived last night and it has a split seam at the base of the zip - it's a side fastening zip and the split extends about two inches down the side of the skirt, with hanging threads, and the base of the zip pokes through, IYSWIM. I'm a bit miffed. There's no mention of it and no pic of it on the listing (which is what I'd do if I was selling it). I'm not very handy, so I'm going to have to pay to get it fixed. Otherwise, it is a lovely skirt.

I'm planning to message the seller to say this isn't on. I'm not planning on asking for money off as I can't really be bothered with the hassle. But is this something you'd leave negative feedback for? I know some people would without a second thought, but I've always seen it as the nuclear option! I thought I might mention to them that some people would leave negative feedback for it, but is that just a bit snide? Maybe I should just let it go...

TBH, I'd be sending it back! You can open a not as described case and the seller will have to refund you (once item has been posted back of course)

Better to contact the seller before leaving neg, I reckon.

It is a lovely skirt though, and I want it . Just pissed off at being lied to. I think I'll just warn the seller and leave it at that...

I'd leave negative feedback if, upon contacting the seller, they didn't swiftly resolve the situation to my satisfaction. If they did, I'd just avoid leaving FB.

I'd take a photo to send to the vendor and detail the repair cost, ask for her response before you go for item not as described. If she wants to protect her feedback rating she'll offer a partial refund, if not, then feel free to leave negative feedback (totally within the rules) but don't threaten negative feedback (against the rules).

You should always try to contact before leaving neg f/b

I'd return for a full refund. If they made the returns process painless I'd leave no f/back or even positive ("had a problem but sorted, thanks").

I think saying you've been lied to is a bit strong, more likely the seller failed to properly inspect the skirt before listing it and relied on her memory of it's condition.

Definitely contact the seller first and give them a chance. You have the right to open a not as described case and return, which you WILL win, but as you choose not to do this, you need to accept any gracious and polite reply without leaving a negative. If she doesn't respond or gets shirty with you, then neg away.

open a case and return it - why wouldn't you? And if seller doesn't want to resolve then yes I would neg and leave low stars. You shouldn't just neg without giving them the opportunity to put it right first

I'd message the seller and tell her the problem I think she maybe genuinely overlooked the split seam, this has happened to me sometimes but luckily I have noticed before uploading pics etc,it always pays to check an item a couple of times before listing something, she hasn't done in this case so I would give her the benefit of the doubt and ask for a small adjustment in the price as you love the skirt so much.