Argh - struggling to understand policies - can anyone help?
OH had an auction for lap top close on Wednesday evening. Two bidders went up to £750. Terms were paypal only and parcel force 24 free. Buyer doesn't make contact for over 24 hours and no payment. Oh invoices and send follow up mail saying it is packed and ready to go to PO immediately. Buyer contacts after 24 hours to say he will be driving through our area the day after can he pick up? OH says no, he is at work and the laptop will be with him just as quick if he pays by Paypal as he can post that day whilst at work. Buyer then responds 12 hours later asking OH to call him which he does. Buyer wants to come to the house in the evening, see the lap top working then pay by Paypal. Not acceptable as it wasnt up for collection only postage as we are busy plus collection = cash surely? He is refusing to mutually cancel the sale as he says the item is too expensive to get by post. I can see his POV but 1) item was post by parcel force 2) no contact to ask about collection plus demo was made before auction 3) paypal on collection is a no no as I understand it.
So, we read 'what to do if a buyer doesn't pay' and 'second chance offers' and I don't understand if we can contact the second buyer straight away or if we need to open the dispute first? Are they parallel or consecutive processes? Also are they going to be able to leave negative feedback.
If someone could help we'd be very grateful as this is causing some stress! This guy has 4000 (yup that's three zeros) feedback 100% positive so we are 
about why he has been slow to pay and difficult.