please give me some advice on making a paypal claim

[lighteningmcmama]

hello

i bought a tens machine on 30 june and am now 39 weeks pregnant, thought i better test it out. yes i know i'm silly not to have tested it works before, especially as it turns out it doesn't...:( :( :(

ive read up quickly, it seems i'm not covered by ebay buyer protection but am covered by paypal buyer protection (because of the time period, ebay protection wont kick in).

i know i need to contact the seller first, but is there any advice on how i should word my email and how to approach the whole thing overall?

and i had to purchase new pads for the machine, which are now redundant if the machine doesn't work, can i claim anything for that? especially as they broke when i tried to remove them from the faulty machine (nb they broke after i had established the machine itself wasn't working. of course there is the possibility that even without the pads being visibly broken they could have been the problem in the first place and that could be why the machine isn't working. i can't prove this either way but as i bought the machine second hand and the pads new, it feels as though it's probably the machine at fault. but i can't prove anything in this regard)

i also now need to get a tens machine urgently!!!

thanks

Are you sure you can claim via PayPal I think their rules are you need to claim within 45 days of purchase

They changed it recently to 180 days

Upon reflection I think I need to confirm if it's the pads which are faulty. I will phone the company to see if they can send me new ones and then test the machine again.

Would still love yo know any advice though if it does turn out to be the machine that is faulty. I'm sure the seller sold it in good faith, but I don't want to have wasted money on a (possibly) faulty product!

you just log into paypal and go to the resolution centre. But don't hang around and do it now. And you can only claim what you paid, you can't get extra.

Thank you that's great. But online it said I should contact the seller first? Should I email them via eBay first our does PayPal have an option to email seller without escalation at this stage? Tomorrow I will phone the tens company to get new pads then I could test it midweek or end of the week to be sure if it's the pads or machine which is faulty. Then I claim or sell it on depending on whether it works.

well, bit late now. I can't imagine the seller will reply now. Just open the paypal case - you have to wait to escalate it anyway.

Ok thank you for your help!

Are you sure the 180 days applies ? Am fairly sure it is non ebay cases only. And no they won't pay for pads or return postage .

Sorry yes it includes ebay.

Thanks that's good to know. I think I can request the tens company to replace the pads, hopefully they'll understand that I might not have checked them straight away and anyway even if I had they shouldn't have broken so easily yesterday. So I can recover some of that cost, because then I can sell on the new.pad I get. Still on the case of getting hold of a new machine though!