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Failure to pay - what can I do?

1 reply

millymae · 03/09/2014 14:46

I sold a dress on Sunday afternoon - it was won at auction by someone who has 100% positive feedback as both a buyer and a seller.

Her feedback as a buyer is all of the instant/fast payment type but despite invoicing her as soon as the auction ended I have heard nothing at all. I messaged her late last night - very politely - because it seems odd to me that if feedback is to be believed she has made no contact, but I am beginning to wonder if she bought the dress with a view to selling it on and ended up paying more than she intended because there were a number of other bidders.

I know that I can open an un-paid item case, and I will do so in due course (I am not unreasonable and it may be that she could have a perfectly valid reason for not being able to pay within the 3 days that have now passed) but am I right in thinking that if I do this I can't leave any feedback. This has always been my understanding, but if I am right what is the point of feeding back if you can't say that your experience wasn't as good as others. I know too that buyers can be 'struck off' if they have a certain number of unpaid cases against them but surely there must be some way of warning others in the meantime that things may not be as good as they seem.

OP posts:
HygieneFreak · 03/09/2014 14:56

I would give the buyer till Friday, if by Friday she hasn't paid or contacted you, then i would give a second chance offer to the next person in line.

If they don't want it, then you need to cancel the transaction and then relist it.

It is a pain, last week a buyer bought my lelli kelly shoes and then messaged straight after the auction saying her husband had bidded on the wrong ones and she didn't want them!

I ve now re listed them

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