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Seller refusing to combine postage.

33 replies

numlet · 07/08/2014 09:55

I won two auction items, very light items (console games) from the same seller. I've requested total twice via ebay and I've received no reply. I then sent a message to ask, but that has also been ignored.

Postage is almost £6.00. It wouldn't cost half that to post one of the items, and I'm now receiving ebay reminders to pay.

Is there anything I can do or will I just have to stump up?

OP posts:
numlet · 07/08/2014 23:01

No I didn't. I couldn't even pay separately as they sent the combined invoice with no reduction.

They're now saying I got a bargain and I should be happy with the total.

OP posts:
ShitStickSugar · 07/08/2014 23:03

I would do as butterfly suggests!

numlet · 07/08/2014 23:08

Thanks butterfly and everyone Flowers

Now to carefully extricate myself from an ebay message argument Grin The seller is now extremely communicative after no contact at all.

OP posts:
queenofthepirates · 07/08/2014 23:25

That's nonsense, of course you can ask afterwards. I'm a business seller and have a constant stream of folk asking for combined postage, even after they have paid. I always oblige them because it's rude not to and really a bit naughty. I would cancel the sale if they are going to be obnoxious.

numlet · 07/08/2014 23:40

Yes, I don't understand why seller may have considered combining postage before auction close but not after.
Although they also ask where in their listing does it say they even offered combined postage. So I rather suspect they wouldn't have offered it at any point.

It's been years (the early days of ebay) since I've emailed for total prior to bidding, but I think I'll be doing that from now on, just in case.

I'm getting caps lock shouty messages now. I'm not engaging with that!

OP posts:
SistersOfPercy · 07/08/2014 23:45

Ok, firstly you have paid so they can't take any action against you.
You need to open an item not received case with PayPal, for two reasons. 1 to get your refund and 2 to make sure your seller gets a nice defect.

Do not agree to a mutual cancellation!

File a non performing seller report with eBay.

Leave your negs with one star across the board as butterfly says, 8 days apart.

Your seller has completely overreacted.

numlet · 08/08/2014 00:15

They've already just refunded via paypal. No request to cancel yet, but I suppose that will follow. Can I still refuse to agree to a mutual cancellation?

OP posts:
SistersOfPercy · 08/08/2014 00:20

Yes refuse any cancellation attempted from them. Shame they refunded but you can still file non performing seller.
Keep your negs simple so as to avoid removal, something like "asked for combined postage and seller refused to sell"

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