Full refund my arse .
A dress with a hole in it - £3.80 to return
A broken plate. Completely inadequate packaging - £3.80 to return
And a picture ripped in two and then an enormous glass frame not mentioned in the listings over it and not in the pictures of it -is going to cost. £13.00 to return by courier as Royal Mail won't take it
All losses. Really pissed off.