I am selling some books, London Transport type old books that were part of my dad's collection. My listings ended last Saturday,on Sunday morning I sent polite messages with an invoice to all people who hadn't yet paid. One person had bid on two items, a book and a large bundle of collectible photographs, so the invoice with a combined postage charge, and a message explaining this. I received no payment/message for two days, so sent another invoice.
Then I received a message that was worded politey but in a bullying manner telling me, not asking me, that I should only charge the postage of one item not two as they were going to the same address! I replied stating that I had already given a discounted postage charge and had to take into account the weight of the items plus wrapping (both collectible items so I wrap in card then a layer of bubble wrap then a postage bag to avoid damage) which determined the price, not the address. Also, I said that if he was not happy with the postage price (they were low value items) then we could mutually agree to cancel the sale.
Later that day I get a message saying he is happy to pay the postage price as long as that is the actual price of sending the items. So, I send another invoice - no payment still.
Four days after the sale I am getting fed up with the run around - he has confirmed he wants the items, but still hasn't paid for some reason. And I have heard no more, he has ignored three invoices so I opened an upaid item case. The next day I receive payment through PayPal with a demanding message - he wants me to buy a special set of commemorative stamps to use to post the items as he also collects stamps.......WTF.........I've spoken to eBay chat, they've advised me to send the items how I want to (pre-paid labels) but I just know that he will have some complaint when they arrive....you know the kind of thing, the page in this book published in 1972 has previously been turned, the camera angle in this photo taken in 1989 is not to his liking.........
Is there any way I can just cancel the sale and return his payment without him having to agree to mutually cancelling the sale???
For information, the items sold for £2.84, I am charging £4 for postage, for a heavy hardback book and 38 photos, including all wrapping.