Hi - a few weeks ago, DP bought an electronic item on Ebay for £45 - it was listed as 'used', ex-demo, and there was more than one being sold (it was a BiN). Not sure if it makes any difference, but it's a private seller who seems to specialise in selling various bits of baby equipment.
Anyway, when the item arrived it was found to be faulty and definitely not fit for purpose, so DP contacted the seller who said she had another one she could send as a replacement. However she was away til early Jan so DP waited until she was back then sent it via Hermes, and could see that it had been delivered a couple of days later.
He then contacted the seller a few days later to check she had the item and she said no! She said she would check with neighbours, members of her household so we are waiting to hear back. Meanwhile, of course she won't be sending out a replacement item.
Any suggestions as to what we should do next, or where we stand? DP didn't opt to take out additional insurance with the courier so is only covered for the first £20. However, if they say it was delivered then presumably they wouldn't pay out anything anyway?
Feeling very annoyed about the whole thing as I've checked the seller's feedback and there's a few negatives. DP very upset and thinks he has lost his money but I wanted to check whether there was anything we can do! Many thanks.