Bought and paid for goods from Ebay; Seller now says not available

[Hulababy]

Yesterday I bought some PC games for my DD from ebay on Buy It Now. I paid immediately.

I have now recieved an email from the seller teling me that the games are no longer available as they are scratched - apparently she has checked them after my purchase. Blames her daughter, etc.

She requests that I cancel the transaction on eBay. However I cannot do this as I have alrady paid. There also is no way for me to cancel my payment to her via PayPal either. I can request the payment from her I guess - but I will then be charged a fee for recieving the money, which obviously I would rather not incur as it is not my fault!

I have emailed her but it is late so not sure when I will here or best way forward. I go away for a week tomorrow morning too.

Any suggestions?

Open a not received dispute and she will have to provide tracking info, which she obviously can't as she won't be sending them.

Paypal will then rule in your favour and refund you.

can't you just ask her to refund as you have already paid and say you will agree to cancelled transaction after she has refunded.

This has happened to me before where i'd had something for sale and then when i got it out to send it had got broken between when i listed it and when sold

She's the seller, she can cancel it and refund you. Is she quite new to eBay selling?

she needs to refund you in full first of all and then she can send you a cancellation request to get her fees back. You should not need to file a not received dispute. You can of course leave appropriate feedback and stars.

This happened to me as a seller. I sold something and then realised after that item was damaged so couldn't send.

At least she's been honest. Would you have preferred her to send you a knackered non-working disc?

Since the items were BIN, she can't be accused of fudging the sale because the auction price wasn't high enough.

Bit unfair to leave negative feedback

As for your problem, seller refunds you through PayPal which is straightforward and then sends you a cancellation request which you accept so she gets her fees back

Seller refunds first, then sends cancel request. Up to you if you agree to that or what FB you give (I am pretty obliging to cancel requests, esp. if it's a private seller).