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eBay

If you buy or sell items on eBay, you will find tips and advice on this forum.

Original poster

Buyer Trying It On!!

37 replies

Evenstar · 28/12/2013 19:56

I sold a vintage brooch bridal bouquet on Ebay at the beginning of December, the buyer didn't leave me any feedback but I sent it Hermes and knew it had been delivered on 14th December. Today I received a message from the buyer claiming that lots of stones were missing from the brooches, the bouquet wasn't put together properly and the fabric was fraying and she didn't like the artificial flowers that I had used to finish the bouquet.

She wanted £10 back from the £30 purchase price. The description she has given me and Ebay bears no resemblance to the lovely handcrafted item that left my home, in a brand new keepsake box and carefully packaged.

She has now become aggressive and unpleasant in the messages she has sent me and said all the "brooches are a pile of pants" and is saying I am being unreasonable in offering her £30 if she pays the £3.90 postage and returns the bouquet to me. This must be a scam because if it was really as bad as she is making out she wouldn't want to keep it.

Any advice, am I able to turn it over to Ebay to deal with as I don't want to communicate with her anymore as she is so illogical and unreasonable.

Thanks in advance

OP posts:
Coconutty · 28/12/2013 19:58

This reply has been deleted

Message withdrawn at poster's request.

Flibbertyjibbet · 28/12/2013 19:59

How can it be vintage if you just made it Confused

Can you link to the listing so we can see what you are talking about?

notapizzaeater · 28/12/2013 20:00

Tell her she has to return it for refund, if she raises a case on ebay as not as described they will insist she returns it at her cost.

roadwalker · 28/12/2013 20:07

ebay always finds in favour of the buyer so things are not really looking good
Was it advertised as something you had made?

SDTGisAnEvilWolefGenius · 28/12/2013 20:07

Has she sent you pictures? Is there any chance that it has been damaged in transit?

Tbh, I don't think she sounds as if she is being reasonable, and is probably trying to browbeat you into giving her some money back - and I think you have done all you need to do, by offering a refund if she returns it.

Flibbertyjibbet · 28/12/2013 20:08

Ah ok I just googled. Pay the postage yourself to get it back. Email her offering this then eBay will see that you are being completely reasonable.

Yes I know she should pay it but no matter how careful you are when selling things, you will get the odd determined shoplifter.

You paying the postage is much better than the worst case scenario of her getting it for free if eBay find in her favour. Sorry this has happened to you.

Original poster
Evenstar · 28/12/2013 20:08

She has already raised a case, she did that before messaging me!! flibbertijibbet I can't link to the listing but it is vintage because the brooches are if you see what I mean. Thanks notapizzaeater that is what I wanted to know. I have offered her the purchase price of £30.00 less the postage and asked her to pay the return, so I have voluntarily offered what she would have been entitled to anyway if I understand correctly.

OP posts:
Original poster
Evenstar · 28/12/2013 20:11

She was extremely rude when I requested some photos, so that does lead me to think that she is making it up. I think she was hoping as she had "only" asked for £10 that I would just pay it without wanting to see evidence

OP posts:
Original poster
Evenstar · 28/12/2013 20:13

Yes it was advertised as something I had made, I put seller refurbished under condition which was what other people had put for similar items. I haven't sold on Ebay for a while and had never had a problem like this, it has put me off to be honest.

OP posts:
LovesBaublingTheTreeAgain · 28/12/2013 20:16

eBay seems to have tightened up tge returning things to tge seller from what I've heard, they wil even send tge buyer a label so they don't have to pay.

Original poster
Evenstar · 28/12/2013 20:22

That sounds encouraging LovesBaubling the whole thing just smells fishy, if even the brooches are "pants" then you just wouldn't want it at all would you?

OP posts:
starlight1234 · 28/12/2013 20:23

I opened a dispute with Ebay for an item that was clearly faulty on arrival... I opened a dispute...She would not pay postage which was half the cost..Ebay did not expect her too...I returned it after a week of it been sat at PO her end... and her saying she had no idea when she would pick it up ebay refunded me...she then collected next day...

My point been I had to pay postage..offer her full refuend on return of item

roadwalker · 28/12/2013 20:40

With eBay now it is easy to open a dispute without even realising it
I would pay to have it returned rather than let her have it cheaper, it does sound dodgy
If it were damaged she wouldn't want it at any price

SandyDilbert · 28/12/2013 21:44

you are quite correct - tell her to return for a full refund. Partial refund will never be granted by ebay and most sellers will not give one, leaves you wide open to buyers remorse and they can lie to say item damaged/faulty and then keep a perfect item for less money.

it seems she no longer needs it, or paid too much, so is trying to get some money back. Wonder if the wedding date has passed? Is her name common - if so look her up on facebook - if she has just got married her profile pic may be her holding your bouquet?

SandyDilbert · 28/12/2013 21:46

and yes you can escalate the case - they will tell her to return it to you with online proof of delivery, and once that tracking is provided ebay will refund her in full.

What is her feedback left for others like, and has she bought other bouquets from other sellers?

Original poster
Evenstar · 28/12/2013 22:09

Will check those things out, my mum suggested that perhaps she had used it already!

OP posts:
Original poster
Evenstar · 28/12/2013 22:24

I found her very easily on Facebook, the bizarre thing is that she got married in July, there is a picture on her profile. It makes me very suspicious that she has bought it to try and sell it on and is wanting £10 off to increase her profit. No feedbacks for anything wedding related other than just before her own wedding.

OP posts:
SandyDilbert · 28/12/2013 22:28

I think she probably has tbh.

SandyDilbert · 28/12/2013 22:31

has she listed it herself - I guess she could have bought it for someone else.

Original poster
Evenstar · 28/12/2013 22:36

Just checked and she is not selling anything at the moment, perhaps she is at least that intelligent not to try and put it on Ebay after she has raised a case! I am also wondering if she has already sold it and doesn't have it to return which is why she is not happy to accept a refund!

OP posts:
lljkk · 29/12/2013 16:46

It's usually said that sellers should never escalate a case. Just keep offering full refund of original purchase price after return of item in original condition. That's what Ebay will tell them to do, anyway. Don't say anything else.

Original poster
Evenstar · 29/12/2013 21:40

I haven't responded to her last message as it was abusive, I will just wait and see what happens then if it isn't the "done thing" to escalate the case myself, Thanks everyone for the advice.

OP posts:
ReluctantBeing · 29/12/2013 21:44

The fact that she is being abusive will go against her.

Elizabeththefirst · 29/12/2013 21:46

Abusive how?

SandyDilbert · 29/12/2013 21:59

and in the meantime do add her to your blocked bidder list. If you have offered refund on return then that is fine and you have nothing to worry about. She sounds unhinged.

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