Hi, can anyone advise me please? I purchased a laptop battery from a seemingly reputable seller last week. It's an old laptop and the battery was difficult to source, so I was please to find it available for only £27.00 from a business seller with over 26,000 transactions and 99.7% positive feedback.
Jiffy bag arrives, containing a paper invoice and NOTHING ELSE! Emailed seller to tell him, he replied insisting he packed the parcel personally and accused me of trying to defraud him. I sent a diplomatic email back, pointing out that I too sell on ebay, have 1100 transactions with 100% positive feedback, am not in the business of attempting to defraud sellers for £27.00 and please could me check his stock because I understand mistakes can happen. I also pointed out that the item description said it would be sent by 1st Class Royal Mail and was delivered by Hermes, and said we'd experienced appalling service from them in the past and the bag looked as if it could have been opened and resealed. Seller said he couldn't use RM any more as they no longer ship batteries and that he would contact Hermes. This was 2 days ago.
So where do we go from here? What happens if he sticks to his guns and refuses to refund me? Can I open a dispute if he has evidence that the courier actually delivered the package (which they did of course)?