So I bought a pair of Boden trousers for my teen. When they arrived I could see at once they would be too short - btw she is 12 and about 5ft 1 so not tall. On inspection it was obvious that they had been shortened. I measured with another pair we have and there was more than 10cm off. So I contacted the seller listing the item 'not as described' and asked them to refund me and I could either post back at their cost or take to a charity shop. I thougt I sent a v nice message tbh, acknowledging that this must be an honest mistake etc. I got a reply saying yes, had been selling for somebody else and would I post back and they would refund cost of item 'and postage'. So I packaged the damn things up very well and went to the post office and messaged the seller to say postage had been 20p less than she'd thought. I then got no further contact at all from them but simply received a refund for the original item and original postage. Obviously this left me £2.60 oyt of pocket so I sent another polite message asking when I would receive the remaining £2.60 for postage. No contact whatsoever but then a paypal refund - which of course paypal extracted a small amount from. So I think I'm still 20p down in the situation but meh, that's not an issue.
I then left positive feedback saying 'a small issue' had been quickly resolved. Since then I've heard nothing from the seller, no message, no feedback. She has relisted the trousers still describing them as 'beautiful condition' but adding 'short leg length' to the description. Tbh I don't think that's good enough. They are unwearable by a 13 yr old imo.
What if anything should I do now? I feel like I bent over backwards not to be narked by this and have got precious little of the same courtesy back.