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If you buy or sell items on eBay, you will find tips and advice on this forum.

Seller still expects me to pay postage charges when I'm collecting the item, advice please.

38 replies

WeAreEternal · 25/08/2013 13:52

Yesterday I won an auction for an item, the seller lived in my town to I sent them a message and asked if I could collect, they said yes and gave me their address.

I have just be around to collect the item and when I handed them the £4.30 which I won the item for the woman said "where's the rest?"
I said that's all of the money, I won the auction for £4.30 (well £4.27 actually)
She then said "yes but there is also the £7 p&p charge"
I said, yes but you aren't posting it so you don't have and postage charges.
And she said "that's not all that p&p is for"
I asked her what she wanted p&p charges for and the item is not packaged up and I am collecting it from her house at a time convinient to her.
But she just said, "it's part of the auction, I want the p&p charges too"

I told her I didn't have any more cash on me and she told me to come back later.

Surely you only pay postage if an item is being posted.

Has anyone come across this before?

OP posts:
nickstmoritz · 25/08/2013 16:53

She has also wasted a lot of your time too. I would be mighty annoyed. Hope you get it sorted.

Ifcatshadthumbs · 25/08/2013 17:20

Definitely report her before she reports you as non paying buyer

lljkk · 25/08/2013 20:33

Did she offer collection in original listing? She's not required to, I think she can charge a collection fee, too. Murky waters.

WeAreEternal · 25/08/2013 20:57

She didn't offer collection in the listing but I sent her a message asking if it was ok to collect prior to bidding and she agreed that it was ok.

I've not had a reply yet.
I'm going to contact eBay now.

Thanks for all of the advice, as always.

OP posts:
sarahtigh · 25/08/2013 21:34

if she agreed collection was OK before auction in an ebay email ebay can see it re-state in an ebay to her that you called to collect with cotrrect money but she refused to hand over item without extra money, y

send this email so it is on record whether she replies or not state all the facts accurately including your replies

she could charge a small fee for collection if she was bubble wrapping it for you but I expect people collecting to bring own packaging materials

lljkk · 25/08/2013 21:44

I wouldn't trust Ebay CS to do anything rational!

WeAreEternal · 28/08/2013 14:52

Just to update.

I contacted eBay and they obviously contacted the seller because she sent me a message last night telling me to come and collect the item today for the sale price.
I went this morning and she didn't seem happy about it but she gave me the item and took the money.

I just hope she doesn't leave me bad feedback.

Thanks for the advice everyone.

OP posts:
NatashaBee · 28/08/2013 15:02

This reply has been deleted

Message withdrawn at poster's request.

LilyBossom · 28/08/2013 15:29

sellers haven't been able to leave neg feedback for buyers for years, and if she leaves a neg statement on a positive for you ask ebay to remove it.

ChazDingle · 28/08/2013 19:52

if you have anything for sale yourself make sure you block her as bidder so she can' buy something to leave a negative for spite

WeAreEternal · 28/08/2013 20:59

I didn't mean a negative, I know sellers can't leave them, but she could still leave a bad comment.

I'm not going to leave her feedback and hope that she does the same.

OP posts:
LilyBossom · 28/08/2013 21:02

yes, and if she leaves a bad comment on a positive rating for you then you can ask ebay to remove it as she will have broken the rules, plus they will give her a warning for it too.

The whole point of this is so you as a buyer can leave honest feedback and warn other potential bidders without the fear of retaliatory feedback from the seller. You aren't meant to be worried about her reply when you leave feedback.

lagoonhaze · 01/09/2013 17:20

I'd still leave feedback. She didn't get away with it this time but I bet she tries it again. Neutral or negative

Seller insisted on a £7 collection charge but after intervention by ebay collected item for sale price only.Item is as described.

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