Buyer wants me to send item to a different address?

[MissBartlett]

Just that really. Buyer has 100% feedback, few hundred ratings. Is this ok or am I setting myself up for problems if I do it?

no - you must only send to the address given by paypal

You can refund their payment, tell them to add the new address and then choose that address when they check out and pay again.

And make sure you send with online proof of delivery just to be sure.

A buyer's feedback will always be 100% anyway so that is irrelevant really.

Thank you!! I knew it was dodgy but didn't know about adding an address to paypal. Unsurprisingly they've not paid yet...

I sent an item to a different address recently. It was the buyer's grandson. Thought it was really sweet & he left me great feedback.

It was a low value item though so low risk anyway.

What is the risk as a seller? Especially if you have written proof of them providing a different address?

because you lose all seller protection if you don't send to the address given by paypal. You need to send tracked to the address given. The buyer can add a gift address and then choose that at checkout if they want it sending to a different address.

Yes, they need to add the address or you have no seller protection.

think it depends on how valuable the item is. If its only a few pounds and it makes sense that it might be for grandson etc then i would send it to different address, anything more expensive then no

Oh right. That's useful to know, thank you.

I guess it's a case of using judgement & assessing risk.