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Item described as 'barely worn, excellent condition' arrived with stain & odour.

6 replies

froggiebabies · 26/07/2013 14:34

I like it and I would have washed it anyway and the stain looks like it will wash out. I am a bit annoyed though.

Should I email or give feedback?

I bought one item from this seller before and it was perfect and I like some other things she has listed.

What should I do?

OP posts:
LilyBossom · 26/07/2013 15:36

you need to email first before leaving any feedback. And don't wash it until you decide whether you are sending it back.

jemimapd · 26/07/2013 16:50

don't go right in with negative feedback, or they could do the same to you - email first is the best thing I think!

froggiebabies · 26/07/2013 18:06

Thanks for the replies.

I didn't pay that much for it so I am wavering a bit about just washing it and letting it go and leaving ok feedback.

Is it better to deal with it though?

Not worried about feedback - I am a prompt payer and she has already left me positive feedback.

OP posts:
lljkk · 26/07/2013 19:19

sellers can't leave neg feedback anyway.
Look it's up to you and how dissatisfied you are. You'd be in a good position to request a discount for the extra inconvenience. Otherwise you're not really unhappy, so I think a Neg would be quite unfair.

LilyBossom · 26/07/2013 19:32

I think it is courtesy to email the seller first tbh. Then decide on feedback and stars dependent on their reply.

Tryharder · 27/07/2013 11:40

If you are confident it will wash OK and you didn't pay much anyway, I would let it go personally and wouldn't contact the seller.

I would leave positive yet restrained feedback I.e. item arrived safely, thanks and would mark her down on stars.

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