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eBay

If you buy or sell items on eBay, you will find tips and advice on this forum.

Flip

Original poster

Absolutely gutted.

22 replies

SNOWBall4girlz · 02/07/2013 19:05

Well I have just got my seller account back to normal after recieving low DSR's in January.
I check my DSR almost daily and have had nothing but positive feedback for nearly six months.
Somebody has left me all ones or twos and i dont have a clue who it is because all my feedback has been positive. I messge winners straight away with when and how I am posting. I add tracking to the auctions and message again. I dont over charge for posting and the last two feedback were for items that had free post and packing. I state 2nd class recorded but always sent first class and use new packing. I am feeling a little betrayed and wish that they had messaged me first if they were unhappy about anything :(. Rant over here is my feedback
I am very fussy and put great big pictures in my auctions and state any flaws clearly :(. maybe they put all ones by mistake but dont know who it is to get it revised.

OP posts:

Footface · 02/07/2013 19:41

Are you able to see who it is, could you not email them and ask why?

Original poster

SNOWBall4girlz · 02/07/2013 22:13

Can't see who has done it but can only have been in the last few days as I am paranoid and check them regularly. All the people who have left feedback have left positive and have not been in touch to raise any issues about their items. it is so annoying, it might be worth emailing all of them to see if they were satisfied with their items but dont want to seem pushy or anything :(.

OP posts:

ChippingInWiredOnCoffee · 02/07/2013 22:16

Does it really matter? . I buy on eBay occasionally, how would this show up to me? (By the way, I agree it's annoying/rude/not right).

Ohhelpohnoitsa · 02/07/2013 22:17

This reply has been deleted

Message withdrawn at poster's request.

lborolass · 02/07/2013 22:20

I'm with Chipping, I only look at the narrative of negative/neutral reviews. I buy quite a lot of stuff on ebay and don't know what DSR means - am I missing something?

carolthesecretary · 02/07/2013 22:22

2 negative reviews from one person in the last six months is all I can see. I wouldn't be too worried about that.

Itsboywonder · 02/07/2013 22:41

You have 2 negative comments left by the same person, this person does lots of eBay transactions and you are not the only person for whom they have left negative feedback. I would leave a comment/reply to their negative comment that makes it clear that they did not contact you to make you aware of the problem. This will make it clear that it is them not you that has been unreasonable. I would still buy from someone who had a couple of negative remarks.

Original poster

SNOWBall4girlz · 03/07/2013 00:13

Thank you all for taking time to reply.
it would not matter if I did not already have the low scores from the buyer six months ago but the new low scores make three and it is below seller requirements. It means that I will be excluded from free listing days and have such a lot of my girls stuff to sell that I dont want to start at 99 p.
I reported that buyer and asked for the scores to be revised...she never got her items and was still able to leave scores for item as described and the others. i was happy to accept the neg but to score a seller on stuff they cannot judge as they did not get their item is a bit tough.
it has only took my overall averages to 4.80 but it is the percentage (above 2% or 3 low scores in a year) that count. i am leaning towards it is a mistake as i have every confidence in the items that I sold being as described.
DSR detailed seller ratings are the stars that you fill in when leaving feedback for a seller.
Just need to hope that I get good feedback over the next couple of weeks that will make the percentage less than 2 %. not the end of the world but just so annoying :(

OP posts:

ChippingInWiredOnCoffee · 03/07/2013 01:07

I had no idea that the stars had that much of an impact on anything, sorry. I mean, I knew that it would reflect on overall 'good/bad' etc but I didn't know you had to keep them at a certain percentage. Mind you, I'm very conscientious when I do feedback and I give what people deserve (on the generous side).

I guess if it's impacting on your costs you have to try to work out who has done it :(

(What's the difference between being a 'regular eBayer' and having a seller's account?)

ChippingInWiredOnCoffee · 03/07/2013 01:11

95/97/96/96 - what's wrong with those scores??

How come you didn't reply to the two negatives? That would be something I would look at as a buyer (and discount very quickly due to the shite they wrote!).

Original poster

SNOWBall4girlz · 03/07/2013 10:17

Hi there Chipping.
Thank you for your reply. A business seller has to abide by more rules and regulations and get discounts on listing fees and things I think. They also have to have an address and phone number visible on the listings and be registered for VAT.

In answer to the negatives, after appealing to her and to ebay to get the low scores removed I was just so fed up and did not want to drag it on any further and dreaded the reply if I did comment on the negs.
It put me off selling for a while but I really need to make some money for the kids summer holidays and have some nice stuff that is just to good for the car boot.
Me and my friend have been doing car boots for a couple of weeks and it can be soul destroying when every one wants everything for 20p lol :)
My overall scores are good but it just takes one low score to affect the overall status of my seller account. You have to have less than a certain percentage or low number of 1 and 2 's over 12 months to keep it current.

OP posts:

ChippingInWiredOnCoffee · 03/07/2013 10:53

Snow - so you are registered for VAT but only sell your girls/unwanted house things? (Or do you normally/or intend to sell other stuff?) It all seems like a faff to get a discount off of selling fees if you aren't selling huge amounts of stuff.

Yes - car boots are the work of the devil. Soul destroying (IMO anyway!!).

Would it be worth finding something you can sell a lot of, cheaply, that you know will get good scores? Not with the intention of making much money on it, just keeping your scores at the ideal level?

Original poster

SNOWBall4girlz · 03/07/2013 11:12

Chipping i am not a business seller.
I am a just a normal ebayer :).
It still affects my seller account as a non business seller. i only sell my own stuff and have been on ebay since 2003.

OP posts:

Original poster

SNOWBall4girlz · 03/07/2013 11:15

And thats what I tried to do selling stuff cheap to get my status back but I would say 50 - 60 % of buyers dont even leave feedback.
and yes car boots are hard work --we are going local this week and not taking anything that we want more than a pound for :)

OP posts:

ChippingInWiredOnCoffee · 03/07/2013 11:29

I'm well confused then

You said Well I have just got my seller account back to normal after recieving low DSR's in January and I asked what a 'seller account' was and how it was different to a 'normal account' and you told me .

With a normal eBay account, what difference does it make what your stars/ratings are (and yours look fine anyway, all in the high 90's).

Maybe my question should be 'what is a seller account' if you are a 'normal ebayer'.

Sorry, I'm not trying to be argumentative - I'm just thoroughly confused!!

I realise I wasn't very clear when I said about selling things - I meant brand new, still in packaging, cheap things.

From the quick look I had of your things - I think now that postage has gone up so much, they aren't that cheap for what they are, especially when there's only a couple of items in each 'lot'. Lots of people are selling 'bags' of kids clothes starting at 99p. The bottom really seems to have fallen out of kids clothes market on eBay as they are cheap in the supermarkets and the postage has gone up :(

Good luck at the car boot!!

ChippingInWiredOnCoffee · 03/07/2013 11:32

Do you leave feedback for them before they have left it for you?

I remember a thread here ages ago about who should leave feedback first... it got quite heated I think the 'seller' should leave feedback first as them receiving payment is the first thing that really happens - if they leave me feedback I'll leave them feedback straight away, if they don't then I'll either not leave any or I'll leave it in the hope they will then leave me some (if they are working on the basis that they believe the buyer should leave it first).

I'm going to be trying to sell some big items on eBay soon and to be honest, I'm really starting to dread it :(

fergoose · 03/07/2013 11:34

there are no rules as to who leaves feedback first, it is purely voluntary anyway and not an integral part of the transaction.

Snowball why don't you open a new account?

breatheslowly · 03/07/2013 13:16

The negatives would bother me as a buyer. The stars would only be a problem if you got below about 4 stars. Looking at your listings, I would rather not buy small bundles of non matching clothes, I'd rather buy the individual items I want. I generally then look at the other items the seller has and ask if they will combine postage.

sarahtigh · 03/07/2013 14:16

basically to have good seller status your stars need to average 4.6 and have only a few 1/2 stars if you sell 25 items and just 1 buyer leaves you a 1 and four buyers a 4 and the other 20 leave you 5 stars your average is 4,68 so it does not take much for your average to below 4.6

as though 4 stars looks fine; in ebays eyes its a minor failure as opposed to 1-2 stars being a massive failure so even a collection of 4's is not good

your account is actually in good standing so it would be fine to open a new account

sarahtigh · 03/07/2013 14:17

by the way everyone selling as a seller account it might be private it might be business or even a shp but it is still a seller accouint businesses to not need to register for VAT unless turnover exceeds about 67,000 a year

PurpleFrog · 07/07/2013 11:38

SNOWBall - it is possible to work out who gave you the 1s and 2s. You have to run a report with item numbers. You need to include enough items so that you get at least 10 DSRs for a report to be generated. You can then add extra items, one at a time and you can work out exactly what stars were left for that item. This is probably as clear as mud...

E.g. Run a report with item numbers for a clutch of about 15 items that finished a month or so back. If this doesn't generate numbers in each category, add a few more items in and run report again. Once you get a successful run, run similar report but also add in the item number for one that has just received feedback. The difference between the numbers in the two reports will give you the DSRs for that one item. Note that you can only run about 10 reports per day so you may need to do this over several days. Good luck!

Original poster

SNOWBall4girlz · 07/07/2013 17:11

thank you purple frog will do.
Getting some really nice feedback so every good feedback DSR will push the percentages down as well.
Cheers :) hopefully before my next assessment on the 20 th of July.

OP posts:

Flip