Help! Buyer has bid and won an item and is now refusing to see the sale though - what to do next?

[DespicableYou]

I listed a playhouse and play kitchen on ebay as one listing, to go together.

Had a number of bids and achieved the buy it now price.

The following day I got an email from the buyer saying she doesn't want the playhouse as she's just bought a different one and how much do I want for the kitchen.

I explained I'd listed the two of them together and they weren't for sale separately so she'd need to fulfil the obligation to buy that she made when she bid. I suggested she sell the playhouse on herself if she now had to.

She's just replied that she won't be collecting as she doesn't have room for them (the items that she bid on yesterday!)

How do I proceed now? Can I report her? I can only see two options in the resolution centre for sellers - one for if you haven't received payment within 2 days and one to cancel the sale.

I don't want to list them again, and I don't want to sell them separately. Do i just need to wait til 2 days are up to report her for non payment?

Definitely report her for non payment. Cheeky cow. Does she not understand the concept of an auction?

You can cancel the sale and give the reason why. The buyer is then contacted by ebay and given the chance to make good or agree to cancel the sale and you get your fees back. You can then report the buyer (for all the good it will do you but many sellers tick a box that refuses any bids from someone with a non payment strike).

Sorry, you then need to relist but you are free to have some very bad thoughts about the buyer.

no don't cancel the sale as the buyer can refuse it and you won't get your fees refunded - open an unpaid item case after 48 hours, close 4 days later, get your fees back then you can relist or do a second chance offer

Add to blocked bidder list too

And make sure you only take cash if it is collected.

Thanks, I will wait til the 48 hours up and report then...

I did have another bid for the full price - if I offer a 2nd chance offer though, does that her off the hook? I am actually pretty happy to hang on to the items and relist at a later date so I don't mind losing out on selling it to another bidder if it's more likely to make life difficult for her.

you have to wait until the case is closed to do 2nd chance offer, otherwise you risk 2 buyers for only 1 item.

You don't really have any come back ime
Ebay is just too weighted against private sellers - they only really want business sellers now
Boycott ebay is the real answer.

the unpaid case will issue the buyer with a strike, and if they have too many of those they will restrict or even lose their account, so you do have come back.

Not really cos they just open this elves a new account