I would appreciate some advice about this situation. We recently bought an expensive designer lamp from a power seller. I arranged a courier (man in a van) to collect it (from London to edinburgh).
The listing shows a picture of this lamp (or a similar one) switched on, however no luck when it arrived. The courier is being very helpful and is offering to send a friend to look at it, but we have subsequently had an electrician look at it who states that the transformer is broken. He said that this would be unlikely to happen in transit.
The seller is being totally unhelpful. Despite no quibble return t&cs the only thing he is offering is that we return it (at our expense) in full working order.
This is ridiculous right? I am planning to try to get it fixed here and open a PayPal dispute to have our expenses in fixing it reimbursed. Will having our own repairs made invalidate a claim through PayPal? What evidence do I need for PayPal? Should I escalate to a claim now?